Part-Time Super HostDuty Manager

We are Veriu Group (pronounced Very You)!

Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a aim to bring people together in new ways to create lifelong travel memories that cant be found in a guidebook and to help people discover the true experience of a place.

Through our brandsPunthill Apartment Hotels and Veriu Hotels & Suites we operate 25 hotels across Australia and have over35 years of brand ambitious plan to operate 80 hotels by 2030 becomes closer this year with numerous new hotel openings across the country and this meanswere well on our way to achieving our mission of becoming the largest Australianowned apartment hotel operator.

Our people are incredible because theyre empowered to be themselves. Were not about hierarchy or rigid structure. Instead we create an environment where people can make decisions feel supported and access unlimited opportunities for growth. Our values ofRelationshipFocused Integrity Personal Growth & Ownership Mindset guide our actions and decisions and are what our diverse culture is all about.

Now is the perfect time for likeminded people to join our expansion youre looking for a meaningful role that can make a serious impact within a culture that allows you to be truly you youve found us and we cant wait to hear from you!

To learn more about us visit our website! orhttps:// to Punthill Oakleigh

Offering Queen Rooms Studio One and Two Bedroom serviced apartments Punthill Oakleigh provides flexible accommodation options whether youre travelling for business or leisure.

Oakleigh accommodation close to Chadstone Shopping Centre Hughesdale and Clayton business parks Monash Medical Centre and the Sandbelt golf courses. Conveniently situated in a central location Punthill Oakleigh offers hotel rooms and apartment accommodation for short or longterm stays.

With onsite parking Punthill Oakleigh is the ideal base when visiting Melbournes southeast. The apartment hotel is just a stones throw from Chadstone Shopping Centre and an easy drive to Monash Medical Centre Monash Childrens Hospital Monash University the business precincts of Hughesdale Oakleigh and Clayton and on the doorstep to The Metropolitan Golf Club Huntingdale Golf Club Commonwealth Golf Club and Yarra Yarra Golf Club.

With a restaurant and caf/lounge in the same building and numerous cafes and restaurants nearby youll have a choice of places to eat at when staying at Punthill Oakleigh. Whether youre travelling for business visiting the fashion capital for some retail therapy or requiring accommodation for a personal stay Punthill Oakleigh is the ideal choice for comfort convenience and excellent service.

• 45 Rooms
• Gym
• Free Onsite Car Parking

Responsibilities

Reporting to the Hotel Manager youll be part of a small team of genuine people looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same but each day youll strive to:

• Oversee the front officeinc. complaint escalation and problemsolving team management and training rostering & timesheet approvals
• Ensure the front office provides a high level of guest services to guests at checkin checkout and during stay leading by example and setting the standards for the vibrancy we want our hotel to elude
• Create new ways to leave guests with a lasting memorable experience by thoughtfully tailoring the ways we delight them
• Use your inquisitive nature to identify new sales leads encouraging the team to do the same and contributing to the commercial success of the hotel
• Manageemergency situations in a safe and professional matter
• Build strong and authentic relationships with your teammates and our guests
• Provide support and assistance to the Hotel Manager in higherlevel hotel management and admin tasks embracing the opportunity to grow professionally

Benefits

Youll be someone looking for a longterm career with a growing Australianowned hotel group. Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• Comprehensive onboarding & ongoing support
• The chance to join our FastTrack Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

About You

We work in a fastpaced environment where no day is the same so were looking for people who are adaptable enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship Permanent Residency or a Visa with approved working rights)
• First Aid Certificate (or be willing to obtain within their first month)
• Responsible Service of Alcohol Certificate(or be willing to obtain within their first month)
• Flexibility to work at variety of shifts throughout the week including public holidays on rotation with other team members (although no overnight shifts required)
• Demonstrated experience leading a team with kindness in order to achieve outcomes
• Demonstrated ability to problem solveand manageescalated complaints with appropriate resolutions
• High standards of attention to detail and communication skills (written & verbal)
• Experience in a role where youve set the standard for genuine and vibrant customer service (the kind that makes the lobby feellike a warm hug)