Customer Success Associate
Customer Success Associate
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$ 45100 - 61700
1 Vacancy
Job Description
We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.
In this role you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations Law Firms or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience learn a new industry and launch your career with a global organization come join our team!
Responsibilities:
Deliver prompt and professional service to our customers (Small Businesses Law Firms or Corporations) through verbal and written communications
Provide consultative customer service; help to determine customer goals compliance challenges and business needs while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance
Proactively manage the fulllife cycle of the order process and drive crossselling opportunities to promote additional offerings to meet our customer needs
Project manage organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers
Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests
Develop and maintain positive working relationships with customers and other key partners
Strive to become a subject matter expert of the department company and industry and maintain an aptitude for learning
Qualifications:
Bachelors degree from an accredited college/university or equivalent B2B client service experience
Strongly preferred minimum of two year of businesstobusiness (B2B) client/customer service experience; preferably consultative customer service experience working within the banking insurance hospitality retail and/or legal industry
Preferred Knowledge Skills or Abilities:
Strong organizational time management and multitasking skills
Ability to absorb product knowledge quickly and process information to apply to customer needs
Ability to make sound business decisions and exercise discretion and judgment
Experience generating addon sales revenue preferred
Strong analytical and problemsolving skills
Proficient with Microsoft Office Suite applications including Word Excel PowerPoint and Outlook
Compensation:
Target salary range CA CT CO DC HI IL MD MN NY RI WA: $45100 $61700Required Experience:
IC
Employment Type
Full-Time
