IT Systems and Network Administrator

About Us:

• If youre looking for an opportunity to transform the lives of poor and homeless men women and children in your community we may have a job for you.
• Since 1972 Metropolitan Ministries has been providing lifechanging solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots donor and volunteerfueled community nonprofit. At Metropolitan Ministries we serve families in Hillsborough Pinellas Pasco Polk and Hernando counties with compassion practical help and a willingness to make a huge difference.

What we offer:

Salary: $68000 $72000

Group health vision and dental coverage at affordable rates along with family coverage if you choose to purchase it.

Preventative care is 100 covered (free) on all plans.

PTO is offered to fulltime and parttime employees.

11 days of PTO and 10 paid holidays annually.

Option to participate in the 401K plan with employer match.

$15000 in employee Life Insurance paid for by Metropolitan Ministries.

Employee Assistance Program

Option to participate in supplemental group insurance plans at affordable rates.

Tuition reimbursement program

Training and career development.

Discounted membership at the YMCA.

Job Functions:

As an IT Systems and Network Administrator you will be providing support in maintaining the companys IT network servers and security systems. This role ensures the smooth operation of IT services and infrastructure providing technical support to staff and ensuring the companys IT systems are secure and efficient. Additionally the IT Systems and Network Administrator will perform systems analysis to source plan implement and improve Metro processes and systems.

Essential Responsibilities:

1. Network Management:

• Monitor and maintain the companys network infrastructure.
• Troubleshoot network issues and ensure network security.
• Configure and install various network devices and services (e.g. routers switches firewalls).

2. System Administration:

• Manage and maintain Windows servers including on premise and cloud servers.
• Perform regular system updates backups and maintenance.
• Ensure high availability and performance of critical IT systems

Support:

• Provide technical support to staff resolving hardware and software issues.
• Install and configure computer hardware software systems networks printers and scanners.
• Respond to IT support requests in a timely and efficient manner.

4. Security Management:

• Implement and manage security measures to protect IT systems.
• Conduct regular security audits and vulnerability assessments.
• Ensure compliance with security policies and procedures.
• Support the operation of surveillance and door access systems.

5. Project Management:

• Assist in the planning and implementation of IT projects.
• Coordinate with vendors and service providers for ITrelated purchases and services.
• Document IT processes procedures and project plans.

6. User Training:

• Conduct training sessions for staff on new software and IT procedures.
• Create user guides and documentation for IT systems and applications.

7. Systems Analysis:

• Analyze current IT systems and processes to identify areas for improvement.
• Develop and implement solutions to enhance system efficiency and effectiveness.
• Collaborate with stakeholders to gather requirements and ensure IT systems meet business needs.
• Conduct feasibility studies and costbenefit analyses for proposed IT projects.
• Create detailed documentation of system specifications configurations and changes.

Education and Experience:

• Bachelors degree in Computer Science Information Technology or a related field.
• Experience: Minimum of 3 years of experience in IT support or a similar role.
• Certifications: Relevant certifications such as CompTIA A Network Security or Microsoft Certified Systems Administrator (MCSA) are preferred.

Skills Requirements:

• Strong knowledge of network protocols and services (e.g. TCP/IP DNS DHCP).
• Proficiency in managing Windows 2019/2022 servers.
• Experience with virtualization technologies (e.g. VMware HyperV).
• Experience with cloud services (e.g. AWS Azure).
• Excellent problemsolving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to work irregular hours to maintain the infrastructure and core business operations.
• Ability to support oncall night and weekend duties on occasion.
• Analytical skills to assess and improve IT systems and processes.
• Project management skills to handle multiple tasks and projects simultaneously.
• Demonstrates maturity and sensitivity to issues of faith culture and other sources of diversity.

Additional Valued Experience:

• Experience installing wireless access points and switches.
• Experience with installing rack mounted equipment UPSs wire management panels and cable management devices.
• Experience with 3CX digital and VoIP phone systems.
• Experience with physical access control systems.
• Experience with digital video observation systems (surveillance).
• Experience with audio/video equipment sound mixers lighting controllers video switchers etc.
• Experience mentoring others in a technical setting.

Physical Requirements:

Hearing and speaking ability which allows for effective oral communication of information; physical emotional and spiritual stamina to handle jobrelated issues and stress. Able to tolerate outdoor temperatures consistent with Florida climate and endure prolonged standing/walking/bending/stooping and stretching. Must be able to climb ladders and stairs regularly. Must be able to lift 50 lbs or more. Must be able to perform work with and manipulate small parts.

Other:

Must demonstrate legal authorization to work in the United States. Must pass required background preemployment screening. Must be able to communicate effectively in English. Requires a valid drivers license a clean driving record and the ability to qualify for the Ministries driving program. Must adhere to the policies and procedures of the ministry; Must be able to work flexible schedules during the holiday season (OctoberDecember) and special events. Must be on call for emergencies and be willing to work alternate shifts. Must own a personal computer or laptop that can be used from home via an internet connection to the Ministries computer systems.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color women LGBTQIA Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability please contact us ator via email at