Community Life Service Coordinator
Community Life Service Coordinator
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1 Vacancy
Job Description
About The Community Builders (TCB)
Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders Inc. (TCB) is one of Americas leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.
About Community Life
Community Life is TCBs placebased model that provides stable housing as a platform for residents and neighborhoods to achieve success. TCB communities are places of innovation that address some of the most significant challenges facing lowincome populations. We engage residents in creating programs and build strategic partnerships with local stakeholders to maintain stable housing and create pathways to opportunities in six key practice areas: youth development education workforce development health asset building and community engagement.
Position Description:
Reporting to the Senior Manager of Community LifeCapital Region the Community Life Service Coordinator (CLSC) develops and coordinates support services for residents of Hillside Crossing Apartments. The Service coordination will ensure resident and community success through close work with property management building and sustaining relationships with local and regional partners planning programs and other onsite opportunities for residents and working oneonone with residents to assist them in achieving their goals. The CLSC is an integral part of the housing and property team and plays a critical role in the overall positive culture of the property for the enjoyment of its residents and the respect of its neighbors.
Housing stabilization health and wellness education workforce development financial literacy and youth development are areas of focus that will be delivered through referrals to quality local partners onsite programing and individual coaching. Community engagement and community building activities will be essential in order to create a sense of community and initiate a gateway to other support services.
The CLSC will work with each family to create a family/individual success plan that will guide the support interventions and referrals needed by the family/individual. The family/individual success plans ensure a residentcentered approach to delivering resident services. In addition the SC in collaboration with the Community Life Leadership team will track performance measures administer the annual survey develop a Community Success Plan and evaluate effectiveness of the partnerships to impact outcome measures.
Essential Functions:
- Develop strategic partnerships with local service providers to bring onsite programs or provide referral to offsite program and services in the following CL outcome areas: education youth development health workforce development financial stability and asset building.
- Conduct an initial Resident Assets and Needs Assessment survey to all households and a Community Life Questionnaire annually
- Initiate strategic relationships with other local service providers and stakeholders
- Build relationships with residents to better understand their needs and aspirations and connect them with the local resources and opportunities.
- Develop Community Success Plan a strategic plan that is updated annually which includes strategic activities and partners necessary to impact CL outcomes
- Conduct new welcome orientations for new residents
- Create consistent outreach and communication with residents including newsletters flyers telephone calls and door knocking
- Use of TCBs data collection system CL Connect to document services provided to residents and outcomes achieved
- Align initiatives with the outcomes mission and goals of TCB Community Life
- Participation and coordination of resources around Watch List issues such as housekeeping and money management for late rent payers
- Participate in ongoing professional and property management development
- Manage administrative tasks required for securing and executing contracts or Memorandum of Agreements with providers and partners to carry out onsite programming
- Recruit and lead volunteers to assist on the site
- Attend trainings and continue education opportunities offer by the Community Life Leadership team
- Attend weekly meetings with Community Manager and site team
- Keep Community Manager and CL Director appraised of issues affecting residents
- Effectively partner with SCAP to support ESHII resident
- Manage the of Hillside Crossing grant agreements budgeting and reporting
- Other duties and responsibilities as requested
Knowledge Skills and Abilities:
- Ability to understand and respect values attitudes and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning implementing and evaluating programs and services
- Capable of building and maintaining positive relationships with a wide variety of stakeholders including but not limited to: residents senior staff volunteers interns and community partners
- Experience working with families to support their aspirations
- Ability to collect track and understand data In order to assess programs and partnerships and inform strategies
- Operate in a timely manner with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners
- Excellent communication organization and writing skills
- Knowledge of federal state and local policies affecting housing is a plus.
- Ability to work some weekends and evenings is required
Education & Experience:
- Bachelors degree with a focus in social work human services public health or community development
- 2 years of overall professional experience working with families in housing or human services agencies required
- Experience overseeing and managing grants
- Proficiency with MS Excel PowerPoint Word Outlook and other computer programs
- Previous experience in property management and knowledge of HUD regulation a plus.
- Previous engagement communication and collaboration with residents of diverse socioeconomic and cultural backgrounds preferred
- Experience working with partners and site team members to implement programs and initiatives
- Knowledge of child development and/or experience working with youth
- Knowledge of Yardi Property Management databases Power BI CL Connect is a plus.
Benefits
- Medical dental and vision insurance
- 12 Paid Holidays & tenurebased PTO accruals
- Employer contributions to Health Savings Accounts
- Company paid Life & Disability Insurance
- 403(b) retirement plan with company match
- Taxadvantage accounts: commuter/parking medical & dependent care FSA
- Hospital & Critical Illness Insurance
- Confidential 24/7 Employee Assistance Program
Expected salary: $65k plus benefits
The Community Builders is an equal opportunity employer.
Required Experience:
IC
Employment Type
Full Time
