Intake Coordinator

COVID 19 OnCampus Requirements

Prior to May 1 2022 the University required all students faculty staff and visitors (including contractors) to declare their COVID19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in inperson University activities. These requirements were suspended effective May 1 2022 but the University may reinstate them at any point.

About Queens University

Queens University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research faculty administration engineering & construction athletics & recreation power generation corporate shared services and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women racialized/visible minorities Indigenous/Aboriginal peoples persons with a disability persons who identify in the LGBTQ community and others who reflect the diversity of Canadian society.

Come work with us!

Job Summary

The Intake Coordinator is the first point of contact within Queens Student Accessibility Services (QSAS) for students Queens faculty and staff and third parties with inquiries about services for students with disabilities. The Intake Coordinator advises students and faculty on the universitys policy for accommodating students with disabilities primarily related to the universitys disability documentation requirements supports students throughout the QSAS registration process.

The Intake Coordinator meets with students throughout their registration with QSAS to appropriately solicit information and documentation. The Intake Coordinator advises students directly about setting up accommodation related supports or facilitates access to an Accessibility Advisor. The incumbent liaises across the University with students faculty instructors faculty admin staff counsellors and other medical professionals within SWS to successfully support student service delivery by developing and maintaining positive and collaborative relationships. The Intake Coordinator participates in awareness training and departmental promotion activities.

This position acts as the first point of contact for accommodation and accessibility inquiries. This position assesses the urgency of student requests and directs longterm requests to accommodation advisors. This position reviews medical and psychoeducational assessments and implements shortterm accommodations. This position provides advice and builds relationships with students parents faculty and other university departments and services to facilitate accommodation requests. This position also performs administrative duties.

Job Description

What you will do
Acts as first point of contact for accommodation and accessibility inquiries.
Maintains waiting lists for services assesses the level of urgency of student requests and directs longterm requests to accommodation advisors.
Reviews medical and psychoeducational assessments. Analyses identifies and advises on available options for accommodation.
Implements shortterm accommodations due to emergent or emergency situations.
Implements and oversees a protocol to accommodate student requests for shortterm academic consideration.
Provides advice on the application process for Bursary for Students with Disabilities.
Interprets and implements accommodations as outlined in letters of accommodation.
Participates in ongoing review of protocol makes recommendations for improvement and implements changes.
Builds relationships with students parents faculty and other university departments and services to facilitate accommodation consideration requests.
Performs data analysis of accommodation requests to identify trends concerns or issues.
Performs administrative support and general correspondence.
Participates in annual recruitment activities such as prospective student visits Ontario Universities Fair Fall Preview March Break Open House and SOAR program.
Other duties as required in support of the department and/or unit.

Required Education
Masters Degree or equivalent. In addition requires a professional designation certification or other qualification or ongoing learning to remain ahead of changes in technology or emerging fields.

Required Experience
More than 3 years and up to and including 5 years of experience.

Consideration may be given to an equivalent combination of education and experience.

Job Knowledge and Requirements
Knowledge of concepts and principles in a specialist field that is typically acquired through a combination of advanced professional or academic qualifications and/or substantial work experience.
Provide effective consultation and advice on nonstraightforward and/or complex issues.
Interaction with others requires interpersonal skills and the ability to understand and influence.
Adapt messages to meet the different needs of different audiences.
Builds relationships trust and credibility.
Prioritize and distribute work to deliver objectives on time and to the highest standard.
Identify in advance when the intended results may not be achieved and develops a plan to address the gaps.
Actively participate in project team meetings and develop individual and unit project plans.
Lead procedural or technological change within a unit.
Identify opportunities to improve the effectiveness and efficiency of work processes.
Seek information and input to fully understand the cause of problems.
Appropriately assesses risks before making a decision.
Contribute to the creation and evaluation of possible solutions.
Take action to remove obstacles and address problems before they impact performance and results.
Apply equity diversity accessibility inclusion and Indigenization considerations to decision making and planning.
Promote a work environment that is free from sexual violence harassment and discrimination and the ability to show empathy for those who have experienced trauma.

Employment Equity and Accessibility Statement

The University invites applications from all qualified individuals. Queens is committed to employment equity and diversity in the workplace and welcomes applications from women visible minorities Aboriginal Peoples persons with disabilities and persons of any sexual orientation or gender identity. In accordance with Canadian Immigration requirements priority will be given to Canadian citizens and permanent residents.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .