Application Support Engineer
Application Support Engineer
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Job Description
Who we are:
CloudifyOps is a CloudDNA technology firm enabling businesses to maximize profitability become more agile and innovative through our comprehensive portfolio of Cloud Engineering DevOps SRE Managed Services and Cloud data engineering. We are driven by passion to deliver extraordinary value for our customers. We assure to deliver reduced TCO greater ITbusiness alignment and higher SLA.
Culture at CloudifyOps:
Working with CloudifyOps is a rewarding experience. Great people a work environment that thrives on creativity and the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us.
Role Requirements and Responsibilities:
- Provide support in applications performance and infrastructure.
- Assist with design test and implement new configurations architectures and standards. Provide guidance to customers 3rd party integration specialists and/or internal teams on solutions to increase application availability redundancy scalability and performance.
- Provide guidance when customer applicationlevel downtime issues arise and provide RCA support as requested.
- Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone tickets and email.
- Customer/Internal Feedback (delivered via email and phone). Stability and performance of customer applications as relates to customer uptime using internal monitoring tools.
- Customer retention and growth as a result of consistently delivering high levels of service and support around customer application stability.
- Strong knowledge of technology troubleshooting design and implementation.
- Strong knowledge of administration troubleshooting and testing Linuxbased operating systems and application platforms.
- Strong knowledge of highavailability application design.
- Strong knowledge of performance tuning and scalability/reliability architecture best practices for a Linux platform.
- Strong configuration and troubleshooting expertise in platformspecific web services (including but not limited to Apache Nginx Redis and MariaDB/MySQL).
- Proficient in using Application Performance Management (APM) tools to interpret data build dashboards and engage in performance discussions.
- Ability to identify address and resolve complex customer applicationlevel issues without supervision. Ability to take ownership and resolve customer issues/escalations via phone ticket and email while providing FANATICAL SUPPORT.
Technical skill set:
AWS Cloud Linux and Windows Application Performance Management Database Caching Log management and Infrastructure alerting Cloud Security and Networking
Must have requirements:
- Minimum 3 years of experience in the banking and financial services industry
- Minimum 3 years of experience working with cloud (IaaS/PaaS) / SaaS based application deployments monitoring and production support including Kubernetes / Docker based deployments
- Experience working with fully managed fault tolerant highly available high throughput multitenant scalable systems
- Execute with excellence delivery of interim patches and hotfixes as required
- Experience in working with Agile development frameworks
- Aptitude to be a good team player and the desire to learn and implement new Cloud technologies as needed
- Experience with Monitoring and Observability technologies like Data Dog Prometheus Grafana Logging or equivalents like ELK
- Database administration and operations experience
- NBFC domain knowledge
Employment Type
Full-Time
