Account Manager
Account Manager
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Job Description
Hogarth is the Global Content Experience Company. Part of WPP Hogarth partners with one in every two of the worlds top 100 brands including CocaCola Ford Rolex Nestl Mondelez and Dyson. With a breadth of experience across an extensive range of sectors Hogarth offers the unrivaled ability to deliver relevant engaging and measurable content across all channels and media both established and emerging. The number of channels at our fingertips; the need for speed; and the drive for mass personalisation all mean that brands need different solutions. Our global team of over 7500 craft and technology experts brings together creative production and innovation to help clients navigate this exciting and everchanging world of todays content experience.
WPP is the creative transformation company. We use the power of creativity to build better futures for our people planet clients and communities. Working at WPP means being part of a global network of more than 100000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries with corporate headquarters in New York London and Singapore. WPP is a world leader in marketing services with deep AI data and technology capabilities global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world including approximately 300 of the Fortune Global people are the key to our success. Were committed to fostering a culture of creativity belonging and continuous learning attracting and developing the brightest talent and providing exciting career opportunities that help our people grow.
Role
As part of the Client Services Department you play a central role in the business and are pivotal to the smooth running of your account(s). You will be required to have a good hold on account handling and provide support to your line manager by managing projects from brief to final delivery on time and budget. You will need to be client focused and able to demonstrate good communication organization and time management skills to manage both your clients and internal departments while always focusing on quality process and profitability.
Responsibilities
- Demonstrate a thorough understanding of the Hogarth business model services and technology
- Ensure a thorough understanding of the contractual obligations commercial arrangements & SLAs of your account and ensure specific details are understood by the wider team where relevant
- Ensure optimum productivity levels are achieved and team morale is high
- Ensure clients understand agreed workflows and manage them through the process
- Set and manage client expectations deliverables and timeframes
- Escalate all serious client issues to your line manager immediately and recommend solutions wherever possible Identify areas for improvement of existing workflow and processes which could benefit Hogarth and/or the client
- Build strong day to day relationships with all clients and agency stakeholders communication is key
- Strive to better client and stakeholder relations
- Coordinate between all relevant parties internal (Print Broadcast Digital etc) and external (Clients and agencies) where necessary to ensure things get done but setting realistic expectations with clients
- Act as a brand QC/Guardian always ensure brand guidelines QC checklists and procedures are followed
- Ensure all parties are aware of brand and QC guidelines ensure internal summaries are developed and distributed if necessary Highlight and resolve quality control issues
- Prepare accurate cost estimates based on contracted rates and ensure all estimates are approved by GAD Contribute to profitability of accounts budgeting and forecasting process
Job requirements:
- 4 6 years managing and servicing international accounts and thorough knowledge of digital production
- Strong time management/prioritization andproject management skills
- Can do attitude and an ability to work under pressure
- Strong interpersonal communication andnumeracy skills
- Highly organized detail oriented client focused and proactive
- Experience of running a strong dynamic account team including resource planning
- Strong IT literacy including Word Excel PowerPoint/Keynote
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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Required Experience:
Manager
Employment Type
Full Time
