ABP Operations Supervisor WESTGATE
ABP Operations Supervisor WESTGATE
Posted on :
17-04-2025
Employer Active
1 Vacancy
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Job Description
Bouldering Projects mission is to foster meaningful human connection with the most inspiring and inclusive climbing movement and community spaces. We care deeply about humans. Were driven by the pursuit of better. We create joyful places and pathways for climbing fitness yoga and social experiences that inspire people to challenge themselves and engage in a lifestyle centered around health friendship and purpose.
Operations Supervisors are responsible for directing and managing staff to accomplish all necessary goals throughout daily shifts. Supervisors support the needs of the staff by providing leadership modeling and training as well as acting as the principal conduit between customers staff and management. Operations Supervisors work alongside staff to execute and oversee transactions at registers provide memberships and other services to customers and support ABPs mission of positive customer experiences. Operations Supervisors handle customer inquiries and complete unique customer service functions. Operations Supervisors are responsible for oversight of each shifts cleaning schedule and ensuring that customer service protocol facility rules staffing assignments and safety regulations are followed. Operations Supervisors also have additional unique managerial and supervisory responsibilities.
General Responsibilities
ESSENTIAL DUTIES
Serves as a key resource regarding ABPs procedures and policies; responsible for of correct procedures and policies among staff. Models and teaches bestpractice standards for customer service systems job knowledge and all other aspects of the Operations Specialist positions. Promotes ABPs customer service philosophy to staff through coaching training and modeling. Ensures staffs quality and performance by participating in assessments commendations and evaluations. Maintains employee motivation job satisfaction and professionalism via dynamic leadership. Participates in regular meetings with managers supervisors and staff. Works actively to cover staff absences illnesses and special circumstances. Promotes efficiency by supervising and coordinating staff activities in the gym. Identifies develops and disseminates improved standards and procedures. Delegates job functions and tasks to the Operations Specialists they are supervising ensuring thoroughness and completion of the work.
CUSTOMER SERVICE
Supports customers by actively responding to customer needs membership and event questions general inquiries and customer feedback. Processes purchases membership services and return transactions at the register in alignment with ABP customer service goals. Identifies and takes ownership of customer issues actively working to research resolve and follow up with the customer. Performs unique transactions such as class and event signups special ticket salesetc. Ensures that document retention processing and disposal guidelines are followed. Engages with customers providing assistance with climbing orientation and amenities. Ensures that new customers are introduced to the facility and rules.
FACILITY MAINTENANCE
Oversees a clean organized and presentable facility for members and guests. Ensures that opening and closing shift procedures are completed. Assists in maintaining organized clean and efficient POS systems. Ensures that retail areas are maintained and stocked. Identifies and develops improved cleaning procedures. Ensures that regular locker room and facility walkthroughs are performed. Works with the maintenance team and other staff to perform regular cleaning duties.
FACILITY SAFETY AND INCIDENT RESPONSE
Responds proactively to injuries accidents or incidents following the Safety Manual and Protocol ensuring proper documentation of incidents via the incident reportlog. Ensures that all customers using the facility have a waiver on file and are aware of the rules and regulations of the facility. Educates customers with safety instruction and orientation. Administers first aid in accordance with Safety Manual and ABP Protocol.
INTERPERSONAL CONTACTS
Operations Supervisors primary responsibilities are to ensure that customers are served properly that staff have ample support and the facility operates as efficiently as possible. Effective communication and personnel management are at the core of the Operations Supervisor position.
JOB REQUIREMENTS
Flexible schedule; availability during evenings and weekends.
Previous customer service experience.
Effective communication and proven leadership skills.
Oneyear commitment.
ADDITIONAL BENEFITS
Paid time off for those who maintain full timehours.
Medical dental and vision benefits for employees and immediate family when full time hours are met.
Memberships for employees and a 1.
Gear and merchandise discounts instore and at local retailers.
A work environment where community respect and balance are core values.
$17 $21 an hour
Bouldering Project strives to embody equal opportunity in our workplaces. We believe that different perspectives and identities strengthen our communities and unlock our potential.
Required Experience:
Manager
Employment Type
Part-Time
Key Skills
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