Channel Manager - Service Sales

Every day we get opportunities to make a positive impact on our colleagues partners customers and society. Together were pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative we challenge conventional thinking to develop worldleading technologies that inspire progress in vital areas including energy food water and shipping.
As we push forward the innovative open spirit that fuels our 140yearold startup culture and rapid growth also drives our personal growth. So as we shape a more resourceful less wasteful world we build our careers too.

The Channel Manager Service Sales is a new role within the Service Division of Alfa Laval Oceania and is pivotal for accelerating parts & services revenue by developing expanding and optimising a highperformance channel ecosystem. You will define and execute the gotomarket strategy for selling spare parts upgrades and valueadded services through strategic alliances distributors and indirect sales partners.

This role is not about radical reinvention its about unlocking value from what already exists closing performance gaps and scaling intelligently. The purpose is to maximize the potential of existing partnerships while selectively developing new channels where value is clear. You will enhance gotomarket efficiency improve partner enablement and implement datadriven sales tools & programs that ensure steady scalable and profitable growth of the parts and services portfolio.

This role is based in our Melbourne office in Australia reporting to Service & Marine Division Manager Oceania. You will be a part of the Division Management team and responsible for Oceania region.

Key Responsibilities

• Define own and refine the gotomarket strategy for selling parts and services through existing partners and distributors aligning it to commercial growth objectives.
• Optimize current channel performance through focused development plans sales tools and capabilitybuilding initiatives.
• Systematically identify and close performance gaps within the current channel network using clear metrics structured reviews and targeted interventions.
• Develop new highpotential channels selectively where clear synergies exist and where performance can be scaled sustainably.
• Strengthen commercial agreements with partners to improve value capture service consistency and market competitiveness.
• Implement consistent partner enablement programs including training marketing support and access to digital tools.
• Drive a culture of continuous improvement across the partner base by embedding deliverables regular scorecards and performance benchmarking.
• Collaborate closely across internal teams including Service Delivery Sales Product and Finance to ensure unified .
• Lead datadriven forecasting and reporting for the channel business enhancing visibility predictability and accountability.
• Foster strong trustbased relationships within the channel network and alliances to ensure sustainable profitable growth for collective success.
• Monitor and improve Installed Base data quality and facilitate its advantageous application & use by Channel Partners.
• Work proactively and in a structured way to ensure compliance with Alfa Laval Core Values & Business Principles.

What You Bring

• A track record of growing channel revenue through distributor and alliance networks
• Strong commercial acumen you know what makes parts & services profitable
• An eye for which partnerships to invest in and where to avoid with ROI always in mind
• A mindset of continuous improvement youre here to make what works work better
• Real skill in partner enablement negotiations and sales development
• A clear structured approach to forecasting metrics and performance tracking
• A collaborative leadership style you lead with influence insight and integrity
• Familiarity with CRM systems data dashboards and channel management tools
• The confidence to challenge old ways and the credibility to bring people with you
• A customerfirst mindset always thinking about how we win together