Senior UX Researcher Product Experience
Senior UX Researcher Product Experience
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Job Description
We are banking at another level.
Choosing BDC as your employer means working in a healthy inclusive and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently to fuel the success of Canadian entrepreneurs.
Choosing BDC as your employer also means:
Flexible and competitive benefits including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions a Defined Benefit Pension Plan a $750 wellness and health care spending account to name a few
In addition to paid vacation each year five personal days sick days as necessary and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning training and development and much more...
POSITION OVERVIEW
We are looking for a senior UX researcher and product experience who is passionate curious and has a high level of empathy for users. You will help support the design and enhancement of accessible innovative and inclusive digital experiences for entrepreneurs.
The ideal candidate is a strategic thinker who discovers interprets and communicates user data and strategic opportunities in inspiring and compelling ways to cocreate digital experiences based on trusted robust data.
If youre excited to be part of a multidisciplinary design research and content team youve come to the right place!
THE CHALLENGES TO BE MET
Participate in defining the vision of our digital products and services through a usercentric approach to guide strategic decisions and establish a common roadmap.
Lead the UX research practice through the different adapted methodologies: interviews surveys usability tests card sorting A/B testing focus groups heat maps user journey mapping heuristic evaluation competitive analysis guerrilla testing cocreation workshops.
Translate user needs into business opportunities by transforming research data into actionable strategic recommendations to support and guide designers in the cocreation of digital solutions.
Establish a strong partnership between the design product development and architecture team to ensure a common and coherent vision.
Lead Design Thinking brainstorming and strategic planning workshops.
Provide thought leadership to circulate and promote user research knowledge and practices throughout the organization and help teams adopt a usercentric culture.
Builds relationships with other BDC research departments (CX Market Intelligence Economics Voice of the Customer) to research results and identify opportunities for collaboration.
Contribute to the Design System by ensuring that research informs decisions on the consistency and effectiveness of components.
WHAT WE ARE LOOKING FOR
Have a minimum of 8 years of handson experience in user experience research with a proven ability to provide relevant advice on the development and improvement of digital products and services.
Degree in a field related to behavioral research psychology humancentered interactions user experience design) or equivalent work experience.
Experience in setting up an organizationwide UX research program.
Outstanding communicator your analyses and observations with skill in order to present your recommendations
Experience with AI and new user interaction paradigms.
Knowledge of the banking or financial field an asset.
More specifically:
Creative in the way you think solve problems and find solutions
Rigorous you have good management of your priorities and you cultivate a passion for your job
Mastery of UX analytics and design research tools: User Testing Maze Qualtrics Optimal Workshop Google Analytics Figma Miro Confluence and other relevant tools to capture and analyze user behaviors.
Fluency in French and English written and spoken
#INDHP
Proudly one of Canadas Top 100 Employers and one of Canadas Best Diversity Employers we are committed to fostering a diverse equitable inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application please do not hesitate to contact us at .
While we appreciate all applications we advise that only the candidates selected to participate in the recruitment process will be contacted.
Required Experience:
Senior IC
Employment Type
Full-Time
