drjobs Lead Specialist- Lockbox Transmission

Lead Specialist- Lockbox Transmission

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Tacoma, WA - USA

Hourly Salary drjobs

$ 18 - 24

Vacancy

1 Vacancy

Job Description

Location:

1111 Pacific Avenue Tacoma Washington 98402

Please note that this position is located fully onsite.

Hours: Monday Friday 8am4:30pm

There is a Numeric Data Entry Assessment and a Sorting Assessment as part of the onsite interview process. If a reasonable accommodation is needed please see below on how to submit a request.

Job Brief:

Under some supervision the Lead Specialist is primarily focused on of basic to moderate processing work following defined procedures with some expansion to complex issues based on development. The Lead Specialist is also responsible for moderate operational and/or administrative work requiring occasional decisionmaking and will escalate issues as needed.

Essential Job Duties

This role covers a combination of staff within the areas of credit cards retail banking small business banking consumer lending mortgage banking collections recovery origination or auto finance and cover a broad range of responsibilities and duties

  • Administers moderate procedures analysis tasks and reporting while receiving limited instructions for filing recording processing servicing recording and/or organization of documentation associated with a product or process
  • Reviews and ensures proper documentation or procedures are used for moderate activities
  • Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation moderate complex billing inquiries service requests suggestions and complaints from customers
  • Uses some independence of thought to resolve basic issues and refers more complex problems to supervisors or other experts.
  • Recommends and implements programs to solve routine issues contributes to work flow or process change and redesign and forms a foundational/basic understanding of the specific product or process
  • Accountable for regular reporting and analysis requests
  • Typically covers a broad range of responsibilities rather that focusing on one specific role.
  • Is fully proficient in duties while working under moderate to limited supervision.
  • Other duties as assigned

Required and/or Preferred Qualifications

  • Minimum 1 year of experience in operations role
  • High School Diploma or equivalent work experience required. College degree preferred
  • Open minded and adaptable to new ideas in a changing environment
  • Exceptional attention to detail.
  • Ability to work under pressure and meet deadlines
  • Proficient in Microsoft Office applications
  • Prolonged Standing 58 hours per day) frequent use of hands to manipulate/grasp objects occasional bending and lifting from floor height frequent forward reach frequent lifting of 1 10 lbs. occasional lifting of up to 30 lbs.
  • Proficient in 10Key able to perform with a high degree of speed and accuracy.
  • Proven ability to handle monetary/ processing functions independently
  • Proven ability to handle high transaction volumes accurately and meet production goals
  • Proven strong verbal/written communication and interpersonal skills
  • Good judgement and decision making skills basic leadership skills
  • Ability to identify issues and demonstration of basic analytical research and problem resolution skills
  • Comfortable navigating multiple computer systems and applications utilizing resources to solve routine challenges
  • Moderate knowledge of banking policies procedures government regulations
  • Ability to perform moderate scheduled and nonscheduled maintenance functions
  • Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently
  • May train or assist in training new staff
  • Ability to work with minimal supervision in decision making
  • Transmit client data at designated intervals in accordance with client specifications
  • Initiate required communication between necessary parties ensuring SLAs are met with timeliness and accuracy
  • Identify and correct out of balance conditions or exception return codes
  • Monitor transmission data entry and other deadlines with a sense of urgency and attention to detail
  • Provide detailed and easy to understand documentation on missed SLAs
  • Perform basic troubleshooting steps when necessary including system shut downs restarts and maintenance
  • Support transmission services for multiple lockbox sites from a centralized location
  • Complete all duties on Transmission log daily

COMPENSATION AND BENEFITS

Equal Pay Posting Language
This position is eligible to earn a base hourly rate in the range of $18.75 to $24.52 per hour depending on location and jobrelated factors such as level of experience..

Please click here for a list of benefits for which this position is eligible.

Job Posting Expiration Date: 07/10/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.