Service Relationship Manager
Service Relationship Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Were Kingfisher A team made up of over 76000 passionate people who bring Kingfisher and all our other brands: B&Q Screwfix Brico Depot Castorama and Koctas to life. Thats right were big but we have ambitions to become even bigger and even better. We want to become the leading home improvement company and grow the largest community of home improvers in the world. And thats where you come in.
At Kingfisher our customers come from all walks of life and so do we. We want to ensure that all colleagues future colleagues and applicants to Kingfisher are treated equally regardless of age gender marital or civil partnership status colour ethnic or national origin culture religious belief philosophical belief political opinion disability gender identity gender expression or sexual orientation.
Reporting to the Head of Service Relationship Management you will be the single point of IT Service accountability into one Operating Companies (B&Q). This role is responsible for the strategy of engagement with the business unit or function and leads a team of Service Delivery Managers to deliver IT services. The Service Relationship Manager will need to establish many strong relationships with senior business stakeholders up to Board level. They will also establish close relationships with IT delivery team leaders and external partners to drive IT service performance and cost.
Whats the job
- Accountable at a senior level to the function for the achievement of IT service measures ensuring agreed business outcomes are achieved and understands business strategy and challenges to ensures IT services are aligned.
- Accountable for ensuring IT services are defined agreed measured have a lifecycle roadmap and are continuously improved.
- Ensure the smooth introduction of new IT services to banners and functions whilst being responsible for the budget including producing forecasts for longterm plans.
- Accountable for the development and improvement of relationships between IT Services and the business stakeholders.
- Proactively review processes services and operations to identify improvement opportunities.
What youll bring
- Experience in leading IT senior relationship development in a large retail environment as well as running the senior team to deliver highly performant IT services.
- Experience of Service Delivery Management in a multisupplier outsourced environment through an appropriate set of agreed service levels and a suitable service monitoring and reporting framework
- Track record of accomplishment of continuous service improvement and operational performance through proactive identification of servicerelated issues and the timely resolution of such issues
- Experience of working within largescale multinational business with significant outsourced IT operations
- Experience in articulating and defining customer expectations
- Demonstrable skills and certification in best practices or methodologies such as ITIL Six Sigma ITO20000
Be Customer Focusedconstantly improving our customers experience
- I listen to my customers
- I use available data to help make decisions
Be Human acting with humanity and care
- I do the right thing
- I am respectful
Be Curious thrive on learning thinking beyond the obvious
- I build and share new ideas
- I try new things and share my learnings
Be Agile working with trust pace and agility
- I have courage to be creative
- Done is better than perfect I aim for 80/20
Be Inclusive acting inclusively in diverse teams to work together
- I embrace allyship
- I have selfawareness and a desire to learn
Be Accountable championing the plan to deliver results and growth
- I own my actions
- I understand the Kingfisher plan and how it relates to my role
At Kingfisher we value the perspectives that any new team members bring and we want to hear from you. We encourage you to apply for one of our roles even if you do not feel you meet 100 of the requirements.
In return we offer an inclusive environment where what you can achieve is limited only by your imagination! We encourage new ideas actively support experimentation and strive to build an environment where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisherhere!
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career.
Interested Great apply now and help us to Power the Possible.
#li bn1
Required Experience:
Manager
Employment Type
Unclear
