Digital Consultant US Canada

This position is responsible for strategically building and executing comprehensive digital programs for up to 25 hotels within the corporatebased Digital Service team. The Digital Consultant will support complex digital programs comprised of the Digital Management program level of $22500 per hotel in which the goal is to provide custom digital activation client engagement and education optimization and reporting to drive direct bookings and increase online awareness across a wide spectrum of services.

The Digital Consultant serves as the primary point of contact as the digital subject matter expert (SME) to hotels. This individual strategizes plans directs and coordinates activities across multiple digital work streams to ensure strategies and tactics are implemented according to the digital business plan to meet hotel objectives. The Digital Consultant is responsible for ensuring the successful of program activities and deliverables in a timely matter within budget and delivers comprehensive reporting against defined metrics.

Marriott Digital Services (MDS) is an inhouse digital services team. MDS provides hotels with digital services and functions as an agencylike model within the Digital Services organization.

CANDIDATE PROFILE

Education and Experience

• 5 years experience in an online agency or client services position is required or equivalent experience
• 3 years experience in leading project teams and implementing digital strategies or equivalent experience
• BS/BA degree in marketing or related field or equivalent certification from higher education

CORE WORK ACTIVITIES

Managing Work Projects and Policies

Delivers against all aspects of the Digital Services program offering to approximately 25 hotels across the highest program tiers of $25k. This includes:

Ensures effective client communication

• Schedules and leads all client calls throughout the program period
• Collects information from hotels regarding needs and expectations answers questions about the program digital channels and Marriott initiatives.
• Ensures appropriate documentation is delivered throughout program engagement.
• Monitors the impact of the program versus goals and proactively communicates with clients about need for changes in strategic direction.

Manages program deliverables within expected timelines

• Coordinates with operations team to guarantee all program deliverables are executed on time.
• Reviews all client deliverables to ensure that they are on strategy and meet quality expectations.
• Establishes digital key performance indicators (KPIs) and adjusts program strategy and tactics based on client needs.
• Develops customized digital business plans and presents to hotel stakeholders
• Makes strategic recommendations for additional services/tactics to enhance the program to meet property goals.
• Engages in frequent active engagement with corporate Digital team(s) and Field marketing teams to ensure alignment pullthrough and twoway communication about the status performance opportunities and issues related to digital programs and initiatives.
• Identifies and deploys resources required to execute program tactics and coordinates with project teams to resolve or escalate performance issues.

Analyzes results and reports on progress

• Monitors program results and business goals on a monthly basis exercising critical and analytical thinking of results.
• Presents monthly reports to illustrate the impact of digital marketing initiatives and program tactics across various online verticals.
• Schedules and leads monthly meetings with clients to communicate program results; provides insights and answers questions about hotel performance in the respective digital channels.
• Proactively looks for opportunities and makes recommendations for additional services/tactics to enhance the program.
• Answers hotel/owner questions

Maintains client satisfaction and retention

• Meets goals as defined by client satisfaction survey and annual renewal targets.
• Proactively identifies addon service opportunities to promote additional hotel customization and program evolution.
• Ensures consistency in service throughout the program agreement and when hotels are due for renewal solicits reenrollment.

Supporting Operations

• Works with internal Operations team to guarantee program tactics are executed ontime and at a highquality.
• Provides feedback to continually improve work processes and systems that support program .
• Solicit feedback from properties to ensure program tactics meet their needs and demands.
• Assists in successfully onboarding and training new employees.
• Actively participates and engages in internal and external special projects to broaden skill set.
• Engages in frequent communication with Digital Services team through established platforms.
• Establishes and maintains complete and uptodate information on all properties status and performance.
• Supports departmentwide efforts to improve Digital Service culture and work environment.
• Contributes to Digital Services blog
• Attends training and conferences to increase subject matter expertise and deepen skills.
• Actively seeks out opportunities to learn more about the digital industry.

Additional Responsibilities

• Attends and participates in all relevant internal and external meetings.
• Informs updates and provides information to managers and coworkers in a timely manner.
• Presents ideas expectations and information in a concise organized manner.
• Uses problem solving methodology for decision making and follow up.
• Maintains positive working relations with internal customers and department managers.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

Adaptability Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

Communication Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making Identifies and understands issues problems and opportunities; obtains and compares information from different sources to draw conclusions develops and evaluates alternatives and solutions solves problems and chooses a course of action.

Professional Demeanor Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing

Building and Contributing to Teams Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the companys service standards.

Global Mindset Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

Talent Management Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

Applied Learning Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach functionspecific work challenges.

o Solid working knowledge of and experience in online marketing channels including but not limited to SEO paid media retargeting merchandising email marketing social media marketing and content marketing

o Attention to detail high energy.

o Project Management skills with the ability to manage multiple projects simultaneously.

o Strong Client Services approach.

o Effective presentation skills.

o Ability to analyze data across multiple reporting sources and create presentations detailing trends projections performance etc.

o Proficient in Microsoft Office (excel word powerpoint)

o Demonstrates selfconfidence energy and enthusiasm.

o Effective written and oral communications skills including presentations.

Basic Competencies Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc..

o Mathematical Reasoning Adds subtracts multiplies or divides quickly correctly and in a way that allows one to solve workrelated issues.

o Oral Comprehension Listens to and understands information and ideas presented through spoken words and sentences.

o Reading Comprehension Understands written sentences and paragraphs in work related documents.

o Writing Communicates effectively in writing as appropriate for the needs of the audience.

The salary range for this position is $84900 to $110400 annually. In addition to the annual salary the position will be eligible to receive an annual bonus.

Washington Applicants Only: Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.

All locations offer coverage for medical dental vision health care flexible spending account dependent care flexible spending account life insurance disability insurance accident insurance adoption expense reimbursements paid parental leave educational assistance 401(k) plan stock purchase plan discounts at Marriott properties commuter benefits employee assistance plan and childcare discounts. Benefits are subject to terms and conditions which may include rules regarding eligibility enrollment waiting period contribution benefit limits election changes benefit exclusions and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquartersbased positions are considered hybrid for candidates within a commuting distance to Bethesda MD; candidates outside of commuting distance to Bethesda MD will be considered for Remote positions.

The application deadline for this position is 28 days after the date of this posting April 15 2025.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.