Property Account Specialist

THERES NO PLACE LIKE HOM

As a national leader in housing assistance programs HOM Inc. is dedicated to building communities where the promise of home is a reality for everyone because we believe individuals families and communities are safer healthier and stronger when everyone has a home. Whether ending homelessness through housing assistance guiding new landlords and property owners through the financial benefits of our programs or advocating among local leaders for increased funding and supportive services our HOM team engages in meaningful work that advances our mission of ending homelessness in Arizona through housing.

Honored as a Top 100 Companies to Work for in Arizona HOM provides opportunities to make an impact alongside generous pay benefits work/life balance and PTO among many other great perks. If youre passionate about making a difference in our communities theres no place like HOM.

The Property Account Specialist is part of the Landlord Engagement team and the primary point of contact to ensure residential property owners and managers are set up effectively to participate in housing programs for homeless and special needs populations. This position is responsible for onboarding new landlords verifying ownership details and maintaining accurate property records in Padmission Journey and Padmission Connect. The role also involves outreach to potential landlord partners database management and ensuring compliance with housing program requirements.

Primary Job Responsibilities

Property Owner and Manager Outreach and Onboarding

• Promote housing program participation and provide education about program benefits incentives and tenancy requirements.
• Increase landlord participation in HOMs housing programs.
• Respond to inquiries problem solve concerns and provide ongoing training to partners.
• Train and support property managers in using Padmission Connect to update vacancies and maintain accurate property details.
• Attend outreach events to generate leads and strengthen relationships with property owners and managers.

Account and Software Management

• Verify property ownership against assessor records and property management agreements.
• Maintain accurate ownership management and entity records in Padmission Journey and Connect.
• Upload and manage ownership and property documentation across platforms.
• Process ownership and management transitions to ensure seamless payments and account access.
• Oversee Padmission Connect to expand housing opportunities with accurate and uptodate property data.
• Manage user approvals for property managers service providers and program participants.

Essential Skills:

• Proficiency in Microsoft Office 365 applications including SharePoint OneDrive Teams Planner Outlook Word and Excel.
• Strong organizational skills with the ability to manage multiple concurrent projects and tasks effectively.
• Strong attention to detail and accuracy in data entry and record management.
• Excellent interpersonal communication skills with the ability to engage and build relationships with a diverse range of external partners and internal teams.
• Proficiency in database management and software platforms.
• Ability to think strategically while also executing tactically to meet goals and objectives.
• Problemsolving and conflict resolution skills.
• Ability to work independently while coordinating with a team to meet goals.
• Problemsolving skills with the flexibility to adapt to unexpected challenges and changes in work processes.

Other Skills and Requirements:

• Ability to work with sensitive information including Personal Identifiable Information (PII) and Protected Health Information (PHI) and adhere to HOMs privacy and security policies.
• Strong organizational and timemanagement abilities to handle multiple tasks and deadlines.
• Knowledge of fair housing laws landlordtenant regulations and housing assistance programs.
• Ability to present program details clearly and conduct training sessions for property managers.
• Experience with outreach and engagement.
• Adaptability in a fastpaced environment with evolving program needs.
• Willingness to perform other duties as assigned.

Education and Experience:

• High School Diploma or GED Equivalent required; Associates or Bachelors Degree preferred.
• Experience in leasing real estate property management supportive housing or subsidy programs is highly desired with a minimum of 23 years of relevant experience preferred.
• Understanding of Housing First principles in ending homelessness is essential.

LEARN MORE ABOUT US

Taking care of people is central to our work which is why we offer highly competitive pay and a comprehensive and generous benefits program.

HEALTH

Offering excellent medical dental and vision benefits HOM also provides employee assistance programs for physical and mental wellbeing.

WELLNESS

Because this is challenging work HOM is committed to providing monthly chair massages employee wellness program events and challenges blood drives and more.

SAVINGS

In addition to competitive pay save for retirement with employer matching and opportunities for financial planning. Other insurance benefits include life disability and accident insurance and more.

BALANCE

Ensuring a healthy balance between work and life is important. Because individual needs for time away from work are diverse we offer generous paid time off (PTO) including 13 paid National holidays.

FUN

At HOM were not afraid of hard work or a good time! To keep our team strong and connected our employeedriven Culture Committee strives to provide engaging opportunities all year round.

Successful candidates will be required to complete a short behavioral and cognitive assessment prior to advancing to an interview.

Drug Free Workplace:

HOM Inc. is a Drug Free Workplace where post offer applicants and employees are subject to testing for and alcohol when criteria is met as outlined in our policies.

Equal Opportunity Employer:

HOM Inc. is an Equal Opportunity Employer including disability/vets. HOM Inc. is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over color disability gender identity genetic information military or veteran status national origin race religion sex sexual orientation or any other applicable status protected by state or local law.

If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Business Operations at

Experience:

Unclear Seniority