Director Process Management and Operations
Director Process Management and Operations
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Job Description
Capital One is seeking a Director Process Management and Operations to deliver and operate large complex technology programs within Enterprise Platforms Technology. Success in the role requires an innovative mind a proven track record of developing and managing portfolio processes and its organizational change management risk and compliance management rigorous analytical skills and a passion for partnering with tech leaders and lines of business to drive organizational change.
Directors at Capital One are highly motivated professionals with excellent organizational leadership and communication skills. They have a high level of exposure across lines of business and the opportunity to work with Executives to create and implement innovative solutions to identify and mitigate potential risks to the Company.
This role requires excellent organizational leadership and communication skills. This individual will have a high level of exposure across lines of business and the opportunity to work with tech leaders to create and implement innovative solutions to identify and mitigate potential risks to the technology ecosystem.
What we need:
Wellmanaged governance and risk & compliance management across all EPTech programs
Flexible intuitive and measurable Portfolio Management practices
Well defined routines for intent intake prioritization process and capacity management
Effective tracking of progress accountability and and LT routines
Capabilities to monitor progress recognize successes and learn from failures
Effective risk and issue intake assessment mitigation escalation and change control practices
What youll do:
Design and implement a strategy and process for wellmanaged risk and issue management stakeholder engagement regulatory compliance and reporting
Implement a standard set of portfolio management tools templates and practices to be used across programs creating consistency and transparency for the engaged teams
Develop strong relationships with associates and leaders across EPTech to proactively identify risks and opportunities for horizontal thinking
Drive continuous improvement of the strategy with a customer focus; understanding how to balance the needs of the team the portfolio and the business while also aligning with industry best practices
Establish effective communication and prioritization mechanisms across teams within the line of business
Partner with data and tooling teams to define and implement actionable reports for senior leadership
Communicate with leadership and engineering teams across EPTech to drive and report upon of risk activities in addition to working with senior leaders on how to effectively manage their portfolio providing them the data needed to make effective portfolio related decisions in the best interest of their teams and the business.
Serve as a consultant for building relationships and managing interactions with our EPTech business partners ESM HR Risk Office(s) Audit Regulators Finance etc.
Develop a collaborative culture based on transparency and partnership
Who you are:
Have a proven track record of driving portfolio management processes across organizations and managing the delivery of risk related activities.
Known for your strong quantitative background to support datainformed decision making
Strong portfolio project and program management and organizational skills with meticulous attention to detail
Self starter proactive and can work autonomously and can take initiative; highly motivated
Confident to champion unpopular ideas even with more senior leaders
Ability to navigate ambiguous situations
Collaborative team player attitude with the ability to navigate and influence the organization
Comfortable operating in large part behind the scenes; humble enough to give others credit
Communication skills that can positively drive transformational change
Contributor to continuous improvement of risk and project / portfolio management practices
Support interactions with Internal Audit and Regulatory agencies related to our work as applicable.
Participate in and execute other special projects for the team on a periodic basis
Basic Qualifications:
Bachelors degree
At least 7 years of process project or program management experience
At least 7 years of Portfolio management experience
At least 5 years of people management experience
At least 3 years of Risk and compliance experience
Preferred Qualifications:
4 years of process management experience
Project Management Professional certification
At this time Capital One will not sponsor a new applicant for employment authorization or offer any immigration related support for this position (i.e. H1B F1 OPT F1 STEM OPT F1 CPT J1 TN or another type of work authorization).
The minimum and maximum fulltime annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for parttime roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $200100 $228400 for Director Project ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total wellbeing. Learn more at theCapital One Careers website. Eligibility varies based on full or parttime status exempt or nonexempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy childbirth or related medical conditions) race color age national origin religion disability genetic information marital status sexual orientation gender identity gender reassignment citizenship immigration status protected veteran status or any other basis prohibited under applicable federal state or local law. Capital One promotes a drugfree workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23A of the New York Correction Law; San Francisco California Police Code Article 49 Sections; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting ator via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for thirdparty products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Director
Employment Type
Full-Time
