Lead SOE Engineer
Lead SOE Engineer
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Job Description
Job Description
THE COMPANY:
A dynamic and forwardthinking institution in Western Australia operating within the Higher Education Industry.
THE ROLE:
The Lead Standard Operating Environment (SOE) Engineer holds a key position within the IT Operations team reporting to the Campus Technology Manager. This roles central function is to oversee the lifecycle of application packaging and deployment services for the organisations enduser computing environment. Additionally the incumbent will be responsible for planning and coordinating the teams workload and providing direction and mentorship to fellow SOE Engineers.
SKILLS:
Essential:
- Possess a relevant degree in Computer Science or a related discipline or have equivalent practical experience and/or formal training.
- Demonstrated track record in SOE application packaging providing support maintaining systems and implementing solutions for Windows 10 macOS and Office 365 environments.
- Indepth operational understanding of Microsoft Windows enduser operating systems and their associated applications.
- Significant experience in managing Active Directory Group Policy and enterpriselevel deployment and management tools such as SCCM Intune and JAMF.
- Familiarity with ITIL frameworks and their application to Incident Problem Change and Configuration Management.
- Proficient in creating highquality documentation for both technical audiences and endusers.
- Handson experience with various application packaging and deployment techniques including Microsoft AppV MSI and Windows Installer.
- Proven ability to utilize scripting tools with a preference for Powershell and VBScript.
- Highly skilled in diagnosing and resolving complex software hardware and environmental issues.
- A clear dedication to providing excellent customer service and professional technical guidance.
- Welldeveloped interpersonal skills enabling effective communication and positive working relationships with various stakeholders.
- Capacity to manage tasks and priorities both autonomously and as part of a team.
- Experience actively contributing to and effectively using a shared knowledge repository for support and selfservice purposes.
Desirable:
- Foundation level certificate in ITIL Change and Release Management or related industry qualification.
- Seven or more years of experience in a similar role.
Responsibilities:
- Oversee and direct the tasks of SOE Engineers and Desktop Support Analysts offering guidance and assistance in their daily work.
- Strategize and manage the upkeep support and overall lifecycle of the organisations enduser computing devices and associated management systems.
- Address and resolve a range of user queries from standard requests to complex issues while following established procedures.
- Take a leading role in guiding SOE Engineers and Desktop Support Analysts through incident resolution problem analysis identifying root causes and implementing change management protocols.
- Develop update and contribute to the organisations knowledge base by creating and maintaining process documentation policy documents and helpful articles.
- Contribute to a positive enduser experience that aligns with the organisations goals and objectives.
- Encourage and uphold adherence to relevant laws and internal regulations.
- Undertake and assist with other appropriate tasks as needed
To Apply:
12month contract with renewal.
Employment Type
Full-Time
