INFORM Act Account Compliance Risk Manager Americas Account Compliance

The goal of the Americas Account Compliance team is to build seller trust by maintaining a consistent high quality seller experience (SX) while also implementing effective controls to ensure regulatory and Amazon internal policy compliance. We are expanding our team and seeking a dynamic candidate to help manage our INFORM Consumers Act seller verification controls and obligations while maintaining an optimal SX as we grow. This role will report to the INFORM Program Manager and will support the programs efforts in maintaining effective controls for sellers as the program matures and develops.

The Account Compliance Risk Manager will be responsible for ensuring that the INFORM process runs smoothly on a daily basis. The role also requires that program metrics be monitored regularly to proactively identify and resolve emerging issues with deep dives also being performed on occasion to investigate potential issues raised by stakeholders when the need arises. The role will work collaboratively with other related functions within Account Compliance including SX/Derisking and Escalation verticals.


Key job responsibilities
Collaborate with INFORM Program Manager and stakeholders to create a comprehensive strategy to increase automation and efficiency within the INFORM program.
Continuously monitor the health of the INFORM program by monitoring weekly metrics and observing and investigating any shortterm trends that may be forming
Provide input as to the strategic direction of the program through observation and stakeholder feedback
Identify any recurring issues and own the problem solving process to both shortterm mitigate and longterm resolve these issues
Trigger and oversee First Time Verification (FTV) workflow to identify new INFORMeligible sellers and their tax status each week
Support INFORMrelated internal reviews such as internal audits and other assessments
Provide strategic guidance and subject matter expertise to crossfunctional teams on all things related to INFORM


About the team
Here at Selling Partner Services we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employeeled affinity groups reaching 10000 employees in chapters globally. We have innovative benefit offerings and we host annual and ongoing learning experiences including our DEI Ambassador Program. Amazons culture of inclusion is reinforced within our 16 Leadership Principles which remind team members to seek diverse perspectives learn and be curious and earn trust.

Our team puts a high value on worklife balance. It isnt about how many hours you spend at home or at work; its about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to lifelong happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a betterrounded professional.

Bachelors degree or equivalent
5 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent
Experience in program requirements definition together with data and metrics leveraging to drive improvements
Combined 5 years of KYC INFORM Consumer Act or other AMLrelated experience

3 years of program or project management experience
Experience with research and investigation skills or equivalent
Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.