Salon Coordinator - Full Time - Columbiana
Salon Coordinator - Full Time - Columbiana
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Salary Not Disclosed
1 Vacancy
Job Description
The Salon Retail Coordinator is responsible for the operation and functional management of the front position reports to the Salon position is nonexempt.
Great customer service is an art and we are seeking artists. The goal at our salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile to make great small talk and have an awareness to peoples needs while multitasking then you may be the perfect fit.
Position Description:
The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.
Client Sales and Service responsibilities:
Suggesting retail products to all clients upselling/suggesting larger quantities promotions and additional services.
Ability to crosssell services to other areas of the salon.
Responding professionally to customer service issues and promptly addressing complaints.
Exhibiting good communication skills when dealing with a difficult or corrective service situation.
Overcoming booking mistakes or corrective work.
Ensuring that refunds and redos are handled in a professional and friendly manner.
Ongoing personal continuing education on products services and current issues relating to the industry.
Promoting business outside of the salon.
Adjusting schedule to meet client needs.
Telephone/Reception responsibilities:
Acknowledging the client within sixty seconds of clients entering into the salon.
Answering telephone within three rings with a smile stating name and salon location.
Listening for a reply before placing the client on hold.
Efficiently handles scheduling canceling and rescheduling of client appointments.
Handling POS transactions timely and efficiently.
Emphasizing prebookings during client checkout.
Salon and Personal Presentation responsibilities:
Ensuring that the reception area and salon meet and exceed State Board Regulations.
Maintain a clean and organized reception area.
Effectively organizing time and resources to meet sales goals.
Communication with Salon Management regarding issues and needs.
Meeting salon guidelines for attendance and tardiness.
Maintaining an updated professional appearance and meets the salon dress code
Education and Experience:
GED or High School diploma
Proficient in computer based businessrelated computer softward.
Ability to handle money count and make change
Customer Service or Cosmetic industry preferred.
Physical:
Ability to use computer keyboard standard telephone and other related business equipment.
Ability to work with chemicals and chemical compounds.
Ability to stand for up to 8hour shifts.
Ability to lift up to 25 pounds.
Required Experience:
IC
Employment Type
Full-Time
