Client Services and Sales Advisor
Client Services and Sales Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
About Columbia Gardens
Position Overview
The Client Services and Sales Advisor serves as a compassionate guide and trusted resource for individuals and families exploring burial and memorial options. This role combines deep empathy with a confident sales acumen to offer support during times of need and help clients make informed decisions that reflect their values.
As the first point of contact for many clients the Client Services and Sales Advisor represents the warmth and care that defines Columbia Gardens. The role involves working with individuals and families in both atneed and preneed situations helping them understand their options for burials monuments and related services.
This is a salesforward position best suited for someone who is naturally relationshipdriven and comfortable guiding clients through sensitive decisions with professionalism and grace. While previous experience in cemetery or funeral services is helpful it is not required. Success in this role depends on your ability to connect with people explain complex offering clearly and provide supportive service while meeting sales goals.
Responsibilities
- Serve as the primary point of contact for individuals and families exploring burial monument and related service options
- Guide clients through atneed and preneed planning offering clear explanations of available choices and pricing
- Provide personalized support with empathy professionalism and attention to detail
- Conduct tours of the cemetery grounds and event space highlighting opportunities for memorial services celebrations of life and other community or clientfocused events
- Manage inbound and outbound inquiries schedule appointments and follow up with prospective and existing clients
- Prepare quotes contracts and documentation with accuracy and care
- Build and maintain relationships with local funeral homes religious institutions and community partners to generate referrals
- Collaborate with internal teams to ensure timely service and a seamless client experience
- Maintain accurate records using digital systems and support administrative tasks as needed
- Meet individual and team sales goals through proactive engagement and excellent service
Qualifications
- Experience in sales or customerfacing roles where empathy professionalism and discretion are essential
- Strong interpersonal and listening skills with the ability to connect with a wide range of clients
- Comfort discussing sensitive topics and guiding people through emotional decisions
- A goaloriented mindset with confidence in working toward sales benchmarks
- Clear professional communication skillsboth written and verbal
- Strong organizational skills and personal integrity
- Familiarity with digital recordkeeping CRM systems or appointment tracking tools
- Weekend availability is part of the role; while not every weekend is required the position does involve regular weekend work to support client needs and events
Employment Type
Full Time
