Support Specialist in Lisbon Turkish Speaker
Support Specialist in Lisbon Turkish Speaker
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Job Description
Please apply only if you hold EU citizenship or a valid work permit for Portugal
Are you ready for a new chapter abroad Are you looking for a peoplefirst company where you can develop your skills and be part of a multicultural environment Youll find exactly that here!
Your responsibilities and impact as a Support Specialist will be:
- Provide support to customer online orders throughout the entire process (e.g. delivery management shipping investigations returns payment transactions refunds inbound/outbound calls order information review and businessrelated requests)
- Handle sensitive customer and client information in accordance with PCI and GDPR regulations
- Communicate and collaborate with customers couriers financial institutions customer service representatives and internal departments
- Quickly recognize analyze and escalate complex problems when necessary with the help of internal resources and a knowledge base
Skills qualifications and interests you need to succeed in this role:
- You have a native level of Turkish and a good level of English (minimum B2
- You hold EU citizenship or a valid work permit for Portugal
- Strong written and verbal communication skills
- Ability to manage sensitive and classified information securely
- A proactive problemsolving mindset with a customerfirst attitude
- Teamoriented thrives in a collaborative work environment
- Comfortable working in a fastpaced deadlinedriven setting
Whats in it for you
- Type of contract: Permanent contract with a 30day trial period
- Training: Paid intensive training of 1520 working days conducted in English including product system and customer management training
- Working hours: 40h/week 8h/day) rotational shift between 07:00 and 24:00 Monday to Sunday (Portuguese public holidays apply)
- Salary conditions:
- With free accommodation (shared flat all expenses included): 112934 gross/month
- Without accommodation: 142334 gross/month
- Private health insurance from day one
- Relocation support for international candidates:
- Free companyrented fully equipped and furnished apartments available for the first 14 months (for applicants relocating from over 100km away)
- Support with paperwork bank account setup and a welcome kit upon arrival
- Workfromhome option available (depending on project needs occasional visits to the companys Lisbon hubs may be required)
- Dynamic diverse and multicultural environment
- Access to free language courses wellness activities and cultural events
- Career growth opportunities within 6 months to roles like QA Team Lead or Supervisor
Your Future Company:
Our client is a leading global customer service solutions provider known for its peoplefirst approach and multicultural workforce. Based in Lisbon this is a company where your wellbeing personal development and professional growth are a top priority.
What should you expect from living in Lisbon
- Beautiful cityscapes and rich cultural heritage
- Affordable living in a vibrant European capital
- Famous Portuguese cuisine and caf culture
- Friendly locals and an upbeat sunny lifestyle
- Warm climate and proximity to Atlantic beaches
- A large welcoming international community
Not the right fit
We offer other opportunities for Turkish speakers in Portugal. Feel free to send us your CV to be considered for alternative positions.
Employment Type
Full Time
