Manager - Strategic Accounts

Job Title: Manager Strategic Accounts
Location: Remote
Reports To: Senior Director Strategic Account Management
Classification: Exempt
Travel Required: Yes 5075
Salary Range: $80000 $105000 Commission

About AutoAlert
AutoAlert is the original disruptor in the automotive software space. Our Customer Experience Management (CXM) platform revolutionizes dealershipcustomer relationships creating direct opportunities for meaningful connections and seamless experiences both online and offline.

Founded in 2002 AutoAlert is the leading automotive software and data mining provider enhancing customer relationships that lead to repeat sales service and increased loyalty. AutoAlert empowers innovative automotive partnerships through datadriven customer experiences and maintains industry leadership in data security with SOC 2 Type 2 and ISO/IEC 27001:2013 certifications.

Role Description
The Manager Strategic Accounts is responsible for nurturing accounts in the incubation stage as their dealer groups expand into Key Accounts. This role involves balancing a book of business that includes both strategic and nonstrategic accounts ensuring exceptional service and earning opportunities to expand into other stores within dealer groups.

The Manager Strategic Accounts will report to the Senior Director Strategic Account Management while also working closely with the Directors of Account Maintenance in the U.S. and Canada. This role supports these directors by contributing to process documentation and tracking.

Primary Responsibilities

Manage and nurture a book of strategic and nonstrategic accounts to ensure client satisfaction and retention.

Drive the growth of accounts by identifying opportunities to expand services within dealer groups.

Act as the primary point of contact for assigned accounts fostering strong relationships and serving as a trusted advisor.

Collaborate with the Senior Director Strategic Account Management to develop tailored strategies for account expansion.

Partner with U.S. and Canada Account Maintenance Directors to support process documentation and tracking initiatives.

Ensure timely and effective communication with clients addressing concerns and identifying opportunities for enhanced engagement.

Lead the transition of incubation stores into Key Accounts ensuring a smooth and successful handover to the Key Account Manager.

Track and analyze account performance providing insights and recommendations to drive growth.

Support internal teams by providing feedback on product performance and client needs.

Develop and standardize strategic account management processes to improve efficiency and consistency across team.

Other duties as assigned.

Your Impact and Experience

Bachelors degree preferred.

Minimum 5 years of highlevel automotive experience preferred.

Proven track record in customer service or account management.

Strong computer software literacy and ability to adapt to new technologies.

Knowledge of the automotive market and competitive landscape.

Demonstrated ability to achieve personal and team goals.

Effective communication and presentation skills across various platforms (video email webinar etc..

Ability to build and maintain positive working relationships across all organizational levels.

Strong problemsolving skills and an innovative mindset.

High level of organization documentation and confidentiality.

Adaptability to changing priorities and ability to thrive in a fastpaced environment.

Key Competencies

Relationship Building: Establish and maintain effective relationships with clients and internal stakeholders.

Strategic Thinking: Identify opportunities to expand business and improve client satisfaction.

Accountability: Deliver results and meet objectives aligned with company goals.

Collaboration: Work effectively within and across teams to achieve shared goals.

Communication: Convey information clearly and effectively to clients and colleagues.

Supervisory Responsibilities
This position has no direct supervisory responsibilities but works collaboratively with other team members inside and outside of the department.

AutoAlert Core Values

Be a Role Model

Be Passionate About Our Partners Success

Own Working Together

Deliver Results

Living the AutoAlert values is core to all team members success. We welcome and encourage all people of diverse backgrounds experiences abilities and perspectives. We are an equal opportunity employer focused on providing a positive place for you to grow your career.

Accommodations

If you require assistance applying for open positions please reach out to Human Resources at .

Benefits

AutoAlert provides a robust benefits package to eligible employees. Eligibility requirements apply to all plans in the United States and Canada. AutoAlert reserves the right to alter benefits offerings at will.

Posting Statement

AutoAlert is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment regardless of race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.

AutoAlert does not accept unsolicited headhunter and agency resumes. AutoAlert will not pay any thirdparty agency or company that does not have a signed agreement with AutoAlert.

We are unable to sponsor H1B Visas at this time.