Owner Relations Manager KRPM - Full TimeYear Round - Keystone CO
Owner Relations Manager KRPM - Full TimeYear Round - Keystone CO
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1 Vacancy
Job Description
Keystone Resort Property Management (KRPM)is the premiere property management company in Keystone Resort serving the homeowners and guests of over1000contracted shortterm rentaland homecare residences. The Owner Relations Manager is the face of KRPM often the first point of contact when owners are considering management service or have questions about services and a positive face of our business in the community. This position focuses on owner relations retention sales campaigns and quality assurance for our condominium product.
The following are the core job functions of the Owner Relations Manager:
- Provide high level direction to sales and property management staff regarding the identification of and marketing to new clients implementation of marketing campaigns follow through and measurement of success of such campaigns.
- Oversee the Quality Assurance program review and update standards and establish timeline for annual review of condominium quality communication to owners follow up and tracking of results.
- Compile condominium rental averages in an up to date and meaningful format to use in communications with current and prospective clients.
- Foster effective interdepartmental relationships with key internal stakeholders Property Managers Reservations Housekeeping Front Desk and Administration. Collaborate with these internal team members to ensure customer satisfaction and strong client relationships.
- Periodically review marketing collateral sales collateral and management contracts; update as necessary.
- Administer the Keystone Rental by Owner program including communicating with owners participating in the program working with Inventory Management to make reservations for units in the program as well as sending follow up confirmation owners participating in the program.
- Serve as a key contact for internal Inventory Management relating to owner inventory challenges.
- Establish and maintain connections with the local real estate community.
- Resolve customer complaints by investigating problems and identifying solutions.
- Maintain advanced knowledge of KRPMs property management services.
- Develop a strong understanding of monthly owner revenue statements; interpret and communicate accurate historical rental information to current and prospective clients.
- Collaborate with internal team members and departmentsto ensure customer satisfaction and good client relationships.
- Monitor competitors and analyze market conditions on a consistent basis.
Qualifications:
- Bachelors degree strongly preferred.
- Minimum 2years Property Management/Vacation Rental/Hospitalityexperience required
- Minimum 2 years management experience preferably in a hospitality setting required
- Excellent proficiency with Microsoft Office required
- Experience in LMS and Salesforce a plus
- Ability to read and comprehend complex correspondence. Must provide writing sample in later rounds of interview.
- Ability to effectively present complex detailed information both verbally and in written form with diplomacy and tact
- Must have personal transportation
- Professional appearance and demeanor
- Flexible schedule including nights weekends and holidays
Interesting and Informational Links:
- Find out more about Vail Resorts Recruitment and like our page on Facebook
- Find out more about Keystone Resort
- Find out more about our Company Policies
Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury destinationbased travel at iconic locations we operate in three highly integrated and interdependent segments including mountain lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm pride and commitment to creating an Experience of a Lifetime to our stakeholders.
Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status.
Required Experience:
Manager
Employment Type
Full-Time
