Agile Product Owner -
Agile Product Owner -
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Job Description
*Calgary AB or Edmonton AB Hybrid Contract Opportunity*
Lighthouse Technology Services is partnering with our client to fill their Agile Product Owner position! This is a 12 month contract opportunity and will be hybrid (onsite 3-4 days/week) in Calgary or Edmonton based on candidates location. This role will be a T4 employee of Lighthouse Technology Services.
Position Overview
We are seeking a dynamic and experienced Agile Product Owner to join our team. The ideal candidate will have strong delivery skills hands-on SAP CRM expertise in a Call Center environment and excellent storytelling abilities. This person plays a key role in working with our Call Center Agile Team in sprint planning building stories and testing.
What Youll Be Doing:
- Craft compelling narratives that communicate product vision and inspire stakeholders.
- Translate customer needs into detailed requirements and user stories collaborating with design and IT teams for delivery.
- Lead the Customer Care Agile SCRUM team facilitating grooming sessions stakeholder reviews and daily scrums.
- Work with other Product Owners and delivery teams to integrate new technologies and methodologies for improved customer interactions.
- Use user-centered design thinking to enhance experiences for Customer Care agents analyzing and improving key performance indicators.
- Partner with cross-functional teams to finalize project plans and ensure business goal alignment.
- Lead prioritization meetings to balance customer experience performance and operational support.
- Leverage advanced data analysis to generate insights and inform improvements.
- Conduct User Acceptance Testing to ensure quality delivery.
What Youll Need to Have:
- Agile SCRUM Product Owner or equivalent certification.
- 3-5 years of project management/agile scrum experience.
- SAP CRM experience in a call center environment.
- Bachelors degree in Business Administration Project Management or related field.
- Deep understanding of SAP CRM and/or Salesforce in customer care and campaign management.
- Strong project management skills with cross-functional user experience planning.
- Experience documenting user stories business cases and UAT plans.
- Expertise in sprint planning and product backlog prioritization.
- Background in the utilities sector and/or contact centers.
- Familiarity with Agile Project Management tools (JIRA ADO Smartsheet).
- Proficiency in Microsoft Office Suite and database applications.
Pay Range:$45-$60/hr CAD
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Employment Type
Full Time
