Senior Partnerships Operations Executive - 1 Year Contract
Senior Partnerships Operations Executive - 1 Year Contract
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Salary Not Disclosed
1 Vacancy
Job Description
Collinson is an equal opportunity employer and welcomes everyone to our team. We strongly encourage people of any colour race ethnicity gender identity sexual orientation neurodivergence family status (including pregnancy) age individuals with disabilities and people from all backgrounds cultures and experiences to apply. If you need reasonable adjustments at any point in the application or interview process please let us know.
In your application please feel free to note which pronouns you use (For example she/her/hers he/him/his they/them/theirs etc)
About Collinson
Collinson is a global leader in shaping and influencing customer behaviour to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide marketleading experience in delivering products and services across four core capabilities: Loyalty Lifestyle Benefits Insurance and Assistance. The group provides unrivalled insight and expertise around affluent consumers and frequent travellers creating and delivering products and services that increase engagement loyalty and value for customers. It has 28 global locations servicing over 800 clients in 170 countries employing 2000 staff and managing over 20 million end customers.
AboutCollinsonValuedynamx
This delivers mutually valuable longterm relationships improving loyalty programme and currency engagement driving card preference for financial institutions and increasing sales for retailers and merchants. These sustainable commerce networks expand brand reach and visibility driving up the value and relevance of customer programmes and increasing partners share of wallet.
Valuedynamx has a number of purchase reward solutions in the market including:
- SmartEarn has a strong position in the online earn market particularly in the Travel Loyalty and Financial Services sector and is based on Merchant Funded / Performance Marketing model
- SmartLink is an emerging and strategically important proposition that facilitates the tracking and delivery of on and offline Card Linked Offers providing a range of unique and expanding customer engagement opportunities globally
- SmartRedeem Store has a strengthening position as fullservice ecommerce marketplace for points redemption transactions across a broad range of product categories
- SmartRedeem Travel offers a comprehensive online travel redemption solution providing access to real time hotel flight and destination activities
In addition Valuedynamx is proactively innovating and developing new propositions in the purchase rewards space.
Purpose of the Job
The purpose of the role is to provide a comprehensive level of support to the Product Manager by coordinating day to day activities and relationships on the SmartEarn solution; affiliate networksmerchant and supplier relationships. The job also works closely with both the Senior Account Managers for each client to deliver robust operations and campaign support.
Key Responsibilities
Affiliate Partnerships Management
- To Attend Network events merchant/network meetings as required.
- To provide day to day coordination of affiliate partnership communications queries and updates.
New Merchant Onboarding and Maintenance
- Setup new merchants approved by Client Services Team
- SmartEarn network merchant updates (e.g. closure change to terms commission rates ammending logos and merchant trackers across all SmartEarn clients)
- Monitoring Affiliate inbox daily and share summary to Client Services Team daily of key events
- Network Sales Tracking Audits and troubleshooting tech issues.
- Auditing voucher pages for expiry daily.
- Auditing merchant terms and conditions and delivery conditions at assigned regular interval
- Auditing fraudulent member activity as and when required.
SmartEarn and SmartRedeem Software & Solutions
- Support tracking and reporting (in accordance with standard SLAs)
- Checking client websites are live testing content e.g. homepage banners/ no other display issues Front end checks. Daily check on client home page for bonus offers
- Merchant points audit
- Merchant voucher audits as and when required.
- Collating product and pricing changes from suppliers
Coordinating Client Marketing Campaigns
- Support Client Services Team on merchant brief
- Source banners and assets from participating merchants and suppliers across monthly client campaigns
- Assist on end to end of campaigns
- Support on developing performance tracking and reporting as required
Member Operations
- Validating member claims
- Resolve of claims with networks
- Management of issues and advanced escalations
- Management of customer response based on valid / invalid claim
- Points/ transaction adjustments to members accounts
- Weekly provision of Issues Reporting Management including total issues by channel and resolve within SLAs.
Skills / Experience:
- A bachelor degree and professional qualification or suitable experience from a relevant industry is regarded highly
- Previous ECommerce experience.
- Experience of working across multiple accounts.
- An effective communicator across various mediums who will be able to input on team matters and build rapport with merchant and network partners.
- Strong organizational skills creative approach with a calm cando work ethic
- Demonstrable excellent analytical skills and a very keen eye for detail
- Ability to work to tight deadlines and be flexible to support variable client timelines
- Effectively work and communicate with other business functions. Confident communicator
Employment Type
Full Time
