IT Support Analyst
IT Support Analyst
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Job Description
About BNI:
Established in 1985 BNI is the worlds largest business referral network. With over 325000 smallto mediumsize business Members in over 11000 Chapters across 77 Countries we are a global company with local footprints. Our proven approach provides Members with a structured positive and professional referral program that enables them to sharpen their business skills develop meaningful longterm relationships and experience business growth.
Visitto learn how BNI has impacted the lives of our Members and how it can help you achieve your business goals.
Position Summary
Contributing as a key member of BNIs Global Information Technology Team the Technology Coordinator will focus on providing essential technology support and training to the Global Support Team. The role also involves the daily administration of BNIs Microsoft 365 environment and other critical systems. This position requires close collaboration with all levels of BNI management and includes offering both onsite support in our Charlotte office and remote support for satellite teams.
Roles and Responsibilities
- Support teammates by troubleshooting and resolving their hardware and software challenges
- Setup Laptops and PCs (Windows and macOS) as needed
- Administration of Microsoft 365 and Google Workspace
- Experience using Microsoft PowerShell
- Create training materials and conduct training classes
- Assist in the roll out and support of new technology for the Global Support Teams offices
- Document issues and or incidents in JIRA service management and properly communicate to team or management in a timely manner
- Manage and help facilitate procurement of hardware and software globally
- Identify areas where technology systems can be implemented to improve and streamline processes
- Participate in advanced learning opportunities to enhance personal and team knowledge
- Be available to travel as needed
Qualifications
Required:
- Bachelors Degree or equivalent work experience
- Fluent in English with excellent oral and written communication skills
- Used to working in a fastpaced environment
- Ability to develop build and maintain relationships with key executives
- Proven ability to develop and secure relationships at all levels within a client/collaborator organization
- An appreciation and excitement for our culture of Givers Gain
- 2 years of experience in managing Windows technologies such as Azure Active Directory Microsoft Intune Exchange and more.
- 2 years of experience supporting endusers and their hardware/software troubleshooting needs.
- Exemplary references clean background customer service orientation and professional demeanor
- Strong organizational skills high sense of urgency and attention to detail
Physical Demands and Working Conditions
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift carry push pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists hands and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
External Posting Language
This is a fulltime position. This job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Learn more at BNI
An equal opportunity employer.
Required Experience:
IC
Employment Type
Full-Time
