Director IT End User Experience
Director IT End User Experience
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$ 190000 - 210000
1 Vacancy
Job Description
Job Title
Director IT End User ExperienceJob Description
About The Position Major goals and objectives and location requirements
Dotdash Meredith is seeking a Director of IT End User Experience to lead strategize and manage all aspects of enduser technology support ensuring exceptional service delivery and operational efficiency of our Information Technology Support Endpoint and Audio Visual teams. This position requires a handson leader with a blend of enduser technology support experience that combines executivelevel oversight with handson technology leadership to drive innovation across our Service Desk and End User support initiatives. The Director of IT End User Experience will collaborate across the organization to drive outcomes enhance user productivity evangelize our mobile first philosophy and align information technology initiatives with DDMs business objectives. The role supports the IT Service Desk Endpoint Engineering Cost Management and Audio Visual teams managers in an effort to build a culture that creates a sense of community and delivers impactful results.
Full in office
Inoffice Expectations: This position is fully inoffice due to the nature of the work being done.
About The Team: The Team and/or Brand.
Dotdash Merediths Information Technology Support team comprises four groups. Our Information Technology Service Desk team is staffed with seasoned managers coordinators and analysts who focus on providing technical assistance to endusers managing service desk operations hardware inventory coordinating projects and ensuring the smooth running of IT services. The second group is our cost management team that focuses on the procurement lifecycle for IT goods and services ensuring efficient purchasing inventory management asset management and cost control within the IT department our third team endpoint management who manage and maintain enduser devices (laptops desktops mobile devices) throughout their lifecycle and finally our audiovisual team who are responsible for the setup operation maintenance and troubleshooting of audiovisual equipment digital signage and systems in a variety of settings (including live events conferences presentations or permanent installations).
About The Positions Contributions:
Weight
Accountabilities Actions and Expected Measurable Results
70
Develop and execute a comprehensive enduser technology strategy aligned with organizational goals.
Act as a bridge between technical teams and executive leadership translating complex technical concepts into actionable strategies.
Drive a Cloudfirst SaaSfirst approach aligned with DDMs enduser technology ecosystems.
Provide oversight for IT Service Desk Endpoint Engineering Cost Management and AudioVisual Engineering teams.
Manage all aspects of Microsoft M365 Windows 365 JAMF VDI Intune Management and Asset Maintenance / IT Cost Management.
Implement innovative solutions to enhance user experience and automate business processes and productivity workflows.
Create and maintain technical documentation and executive summaries for stakeholders
Monitor and optimize endpoint performance resolving issues to ensure value delivery.
Work closely with our Enterprise Infrastructure Platform Support Infrastructure Engineering Information Security and Developer Experience teams.
Monitor and optimize ITSD performance resolving issues within SLA to ensure maximum CSR rating.
Oversee BAU projects including software upgrades patch management and equipment refresh planning.
30
Establish and maintain program management standards including capacity planning resource forecasting governance and reporting.
Identify and implement continuous improvement and automation initiatives.
Develop metrics and datadriven AI grounded insights to evaluate and enhance technology services.
The Roles Minimum Qualifications and Job Requirements
Education:
Bachelors or masters degree in Computer Science Information Technology or related field.
Experience:
10 years of relevant leadership experience within IT.
Extensive leadership experience in ITSD Endpoint and Cost Management with a focus on integrating emerging technologies.
Proven ability to lead motivate and manage multidisciplinary technology teams.
Expertise in technology strategy enduser computing VDI cloudbased SaaS/PaaS platforms and AIdriven support solutions.
Strategic thinking and problemsolving skills with exceptional communication and interpersonal abilities.
Demonstrated success in deploying AI tools to enhance service delivery in fastpaced environments.
Ability to engage effectively with technical and nontechnical stakeholders.
Specific Knowledge Skills Certifications and Abilities:
A highly collaborative operations leader (manager of managers) who will lead multiple teams with a resultsoriented approach in a hybrid environment.
Experience in technical project management agile methodologies and customer service.
Proficiency in Google Workspace particularly AppSheet and other low code no code solutions.
Proficiency in AI platforms data analytics and machine learning technologies.
Experience working across distributed infrastructure environments.
Strong attention to detail with a commitment to anticipating needs and mitigating risks.
Exceptional interpersonal and relationshipbuilding skills.
Extensive practical knowledge working with service desk management practices SaaS/PaaS procurement AV and cost management.
Travel Required (Approximate): 510
It is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition the Company will provide reasonable accommodations for qualified individuals with disabilities.Accommodation requests can be made by emailing .
The Company participates in the federal EVerify program to confirm the identity and employment authorization of all newly hired employees. For further information about the EVerify program please click here: Range
Salary: $190000 $210000The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location experience and performance. The range listed is just one component of Dotdash Merediths total compensation package for employees. Other compensation may include annual bonuses and short and longterm incentives.In additionDotdash Meredith provides to employees (and their eligible family members) a variety of benefits including medical dental vision prescription drug coverage unlimited paid time off (PTO) adoption or surrogate assistance donation matching tuition reimbursement basic life insurance basic accidental death & dismemberment supplemental life insurance supplemental accident insurance commuter benefits short term and long term disability health savings and flexible spending accounts family care benefits a generous 401K savings plan with a company match program 1012 paid holidays annually and generous paid parental leave (birthing and nonbirthing parents) all of which may vary depending on the specific nature of your employment with Dotdash Meredith and your work location. We also offer voluntary benefits such as pet insurance accident critical and hospital indemnity health insurance coverage life and disability insurance.
#NMG#Required Experience:
Director
Employment Type
Full-Time
