IT Support Manager
IT Support Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About Employee Navigator
Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nations leading insurance carriers payroll companies & insurance brokers. Our products are designed to make it easy for our customers to manage the complexity of employee benefits & HR including benefits administration employee onboarding and much more. Employee Navigator is the leading brokercentric benefits administration and HR platform in the US serving over 175000 companies.
Weve been named one of the Washington Posts Top Workplaces seven years running. Come join us and help continue the tradition as well as start new ones!
About the Role
Employee Navigator looks at security and IT a bit different than most companies. Data security is a top priority for us and we want to add a skilled individual with IT management experience to help strengthen our security measures. We are looking for an IT Manager who balances incorporating security across all aspects of IT management which will help our team work more efficiently by creating easytouse solutions. The best candidate for this job will enjoy solving problems be eager to learn new things and want to contribute positively to a small effective team. We want team members who are curious about not just what went wrong when issues come up but also why these problems happen.
We have many ideas in mind and with your input we can move forward and understand our work better together.
Please note: This is an onsite role coming into our Bethesda office 5 days a week.
Heres What youll do daytoday:
- Ensure security across all aspects of IT management
- Lead and mentor the IT technical support team fostering a culture of security and continuous improvement
- Implement inventory tracking and monitoring systems for our evergrowing and frequently replaced hardware
- Lead projects to upgrade existing systems and integrate new solutions that are userfriendly for employees
- Oversee IT support functions to ensure timely and effective resolution of technical issues
- Develop and implement IT policies and procedures to enhance security and efficiency
- Stay informed about the latest technology trends and recommend improvements to the IT strategy
- Manage relationships with external IT vendors and service providers
- Oversee the buildout of new office spaces
Minimum Qualifications
- Bachelors degree in Computer Science Information Technology or a related field
- Experience managing or leading the IT function preferably in a software development environment.
- Strong knowledge of IT systems networks and best practice security protocols.
- Excellent problemsolving skills and the ability to manage multiple projects simultaneously.
- Strong leadership and communication skills with the ability to work effectively with technical and nontechnical teams.
- Ability to confidently communicate and collaborate directly with highprofile executives including the CEO.
- Strong knowledge of Microsoft 365 and Azure portals as we are a Microsoftbased organization.
Required Experience:
Manager
Employment Type
Full Time
