Parts Procurement and Customer Service Lead
Parts Procurement and Customer Service Lead
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Job Description
Job Details
Description
About Us:
McKinley is a dynamic and fastmoving company in the material handling industry dedicated to delivering toptier customer service. We are seeking a Parts Procurement & Customer Service Lead with experience in parts procurement equipment service work orders and a strong customer service background to join our team. This role requires versatility leadership selfmotivation and a commitment to fostering a positive team environment while ensuring the success of our customers and business.
Who You Are:
You are a highly motivated professional with a proven ability to manage all customer service functions within a fastpaced environment. You thrive on problemsolving communication and teamwork. You take ownership of your work show initiative and strive for continuous improvement. You have worked in a parts procurement role previously and have a mechanical aptitude & curiosity in how machines and equipment works.
Key Responsibilities:
Parts Procurement 80 of time
- Communicate with parts suppliers to manage pricing estimated arrival times (ETAs) return merchandise authorizations (RMAs) and order placements.
- Oversee and maintain parts inventory for stock and individual jobs ensuring proper ordering organization and availability.
- Proactively manage stock orders
- Adjust pricing dynamically to secure the best cost and availability.
- Process and track orders efficiently to manage a high volume of requests.
- Provide accurate and timely parts pricing and quotes to customers.
- Create sales orders with precise equipment details including serial numbers and model information
- Research parts prepare pricing and generate proposals based on technician recommendations.
Customer Service 20 of time
- Coordinate work order communications across internal systems and customer online platforms.
- Maintain regular communication with internal teams and external customers through various channels.
- Conduct routine audits of open work orders and quotes to ensure timely progress and followups.
- Serve as the first point of contact for customer service handling complaints and disputes for prompt resolution.
- Manage internal and thirdparty software platforms to support operational functions.
- Collaborate with management to optimize processes and improve efficiency.
- Handle incoming service department calls and process associated documentation.
- Support technicians by correcting work order errors.
- Invoice work orders in MAS (accounting system) and verify batch totals for accuracy.
- Perform additional duties as assigned.
- Invoice work orders in MAS (accounting system) and verify batch totals for accuracy.
- Assist with other duties as needed.
Qualifications
Qualifications & Skills:
- Strong leadership ability with a teamoriented mindset.
- Excellent analytical and criticalthinking skills.
- Ability to multitask and manage multiple projects simultaneously.
- Strong problemsolving skills with a proactive approach.
- Familiarity with industry regulations and best practices.
- High attention to detail and accuracy.
- Ability to train and mentor team members effectively.
- Strong organizational skills with reliability and punctuality.
Technical Skills:
- Required: Experience with ServiceChannel work order management system.
- Preferred: Familiarity with Corrigo Verisae FM Pilot (work order management systems).
- Proficiency in Microsoft Office.
- Experience with Sage Accounting and Salesforce (preferred but not required).
Other Key Attributes:
- Customercentric mindset with the ability to prioritize and meet client needs.
- Friendly professional demeanor with a positive attitude.
- Strong verbal and written communication skills.
- Willingness to go the extra mile to assist customers and team members.
- A commitment to providing excellent service with a smile.
Required Experience:
Senior IC
Employment Type
Full-Time
