Neighbourhood Officer- Lateral Move
Neighbourhood Officer- Lateral Move
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£ 25119 - 31364
1 Vacancy
Job Description
#internal
Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers)
Neighbourhood Officer Lateral Move
Permanent
Grade
Consultation grade subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
This is a fantastic opportunity to join Birmingham City Councils Housing Management service and provide a real difference for the tenants of this city.
This is an opportunity to join the Estate services Team as a GR3 Neighbourhood Officer. This is a vital role within our service providing estate neighbourhood services and visiting service to our tenants.
You may also be deployed into other Neighbourhood Officer roles within the Housing Management services.
Roles may be based across the South of the city.
In this role you will be working within the estate neighbourhoods and engaging with tenants/citizens with a view to improving and maintaining clean and green neighbourhoods. The role is based around estate service it is important that you can manage different enquiries of Housing Management daily and are able to problem solve effectively to resolve issues at the earliest opportunity.
Provide advice assistance and problem solving on all aspects of the housing service during customer interactions including face to face interviews home visits telephone calls inline email and written correspondence social media community meetings and council business meetings. Contribute to the production of regular newsletters annual reports and social media postings etc.
Work in collaboration with Neighbourhood estate team housing management teams and stakeholders to ensure that a high standard of service delivery to our residents and communities.
The roles all report to a GR4 Housing Officers who form part of a team.
There is an element of investigation and signposting with this role including referrals to third parties.
It is preferred to have experience of Housing and the relevant legislation however training on all policies and procedures will be provided as well as training on systems.
Full drivers license preferred but not essential.
Housing related experience desirable. Training on system and policies will be provided.
For any informal enquiries please contact Sue McKenzie on
You must upload a Supporting Statement via the attachments part of your application. This is required for shortlisting; you need to describe how your experience and skills fit the essential criteria for the role as specified in the Person Specification.If you do not attach your Supporting Statement your application will not be considered.
Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.
We welcome applications from people with caring responsibilities and flexible working options will be considered.
A Disclosure and Barring Service (DBS) check may be undertaken
Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.
NonUK applicants (excluding Ireland) would be required to hold a relevant Visa fromthe UK Visas and Immigration (UKVI).
Job Description and PersonSpecification: Neighbourhood Officer Gr3
Required Experience:
Unclear Seniority
Employment Type
Full-Time
