Senior Product Manager Customer Returns
Senior Product Manager Customer Returns
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Job Description
As a Senior Product Manager Returns you will have end to end ownership of building innovative product solutions to improve the returns experience and provide seamless postpurchase product support. The work will include identifying such opportunities defining and designing solutions (and their architecture) getting leadership buyin prioritization of resources delivering the project in partnership with tech teams and measuring impact. This role in particular has a critical expansion charter into new geographies. The role holder requires working closely with stakeholders from IN/WW teams such as Country PMs Operations Machine Learning Customer Support etc. to innovate and deliver forward looking initiatives which while building a sustainable experience for our global customer base.
Key job responsibilities
Lead the development of the consumerfocused product strategy and vision supported by internal and external analysis
Define creative high quality multiyear product roadmaps based on team strategy and vision
Develop detailed crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application
Manage prioritization and tradeoffs among customer experience and cost
Create buyin for the product vision both internally and with key external partners
Work closely with engineering teams and program management to deliver products to market
Proactively identify and resolve strategic issues that may impair the teams ability to meet strategic financial and technical goals
About the team
Returns team looks at all aspects of customer returns which are essential to deliver a great and sustainable end to end returns experience. This naturally lends the team to contribute not only to important metrics like NPS but also business metrics like return rate savings increased platform sales resulting from improved experience.
5 years of product or program management product marketing business development or technology experience
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience working across functional teams and senior stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Lead the development of the consumerfocused product strategy and vision supported by internal and external analysis
Define creative high quality multiyear product roadmaps based on team strategy and vision
Develop detailed crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application
Manage prioritization and tradeoffs among customer experience and cost
Create buyin for the product vision both internally and with key external partners
Work closely with engineering teams and program management to deliver products to market
Proactively identify and resolve strategic issues that may impair the teams ability to meet strategic financial and technical goals
About the team
Returns team looks at all aspects of customer returns which are essential to deliver a great and sustainable end to end returns experience. This naturally lends the team to contribute not only to important metrics like NPS but also business metrics like return rate savings increased platform sales resulting from improved experience.
5 years of product or program management product marketing business development or technology experience
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Experience as a product manager or owner
Experience working across functional teams and senior stakeholders
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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