Code Compliance Senior Manager

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides leadership and contributes to the development implementation improvement and management of the Planning & Development Services Department strategic planning annual work programs business processes and fiscal management.
• Plans and implements parking and code policies and objectives to ensure continuing operations.
• Prepares and presents reports on all parking and code violations along with personnel expenses and budgets.
• Directs and oversees code compliance activities with a supervisor team focused on life-safety quality of life and parking enforcement functions.
• Effectively communicates the city organizations goals objectives and values to staff and models behavior that is consistent with them.
• Effectively represents the perspectives of staff to other work groups and other management.
• Provides leadership through determining and implementing strategic direction for work groups.
• Provides professional and personal development opportunities for staff to develop high-functioning and collaborative teams.
• Provides project management for initiatives related to division functions.
• Develops and implements work plans and budgets while optimizing the use of resources.
• Establishes and maintains metrics and key performance measures.
• Seeks and monitors community members feedback and provides timely feedback to staff about team performance.
• Oversees analysis of processes and project management of enforcement-related operations associated with citywide quality of life program elements.
• Coordinates and collaborates with other department divisions and other city departments on the development and implementation of cross-interest policies procedures and operations.
• Actively advocates and ensures the safety of employees including through training and safety expectations.
• Identifies develops manages and implements operational excellence and as needed process improvements.
• Communicates with customers staff colleagues and other department representatives regarding enforcement issues.
• Manages specific enforcement matters that have escalated due to procedural implications persistence of non-compliance policy conflicts or high-profile implications for the community.
• Facilitates a collaborative effort in the development and implementation of tools and procedures to ensure effective and efficient code enforcement processes.
• Provides representation for city departmental neighborhood and community initiatives.
• As needed supports hearings on appeal or other public hearings related to code enforcement or amendments.
• Builds a positive team culture that supports diversity equity inclusion and belonging. Addresses team concerns conflicts and grievances promptly and professionally.
• Monitors and evaluates individual and team performance continuously against established goals. Conducts performance reviews. Implements corrective action plans as needed in collaboration with human resources. Identifies skill gaps and recommends appropriate training and development opportunities.
• Ensures that team activities comply with city policies procedures and standards including ensuring timely completion or reporting time submitting injury claims and other employee transactions.
• Performs related duties as required by management to meet the needs of the city.
• Responsible for understanding and enforcing relevant collective bargaining agreements and management policies including the hiring and firing of supervised employees or making related recommendations.

MINIMUM QUALIFICATIONS

• Ability to demonstrate excellent skills in verbal written and interpersonal communication.
• Ability to demonstrate high proficiency in conflict resolution skills.
• Ability to establish and maintain effective working relationships with the public and co-workers.
• Ability to handle confidential information in a secure professional and discretionary manner.
• Ability to handle multiple demands simultaneously deal with interruptions and handle difficult situations under time pressure.
• Ability to have awareness of political context and landscape and an ability to manage in an environment of competing interests.
• Ability to identify clear standards for employee work performance monitor work performance track qualitative performance measures and actively seek customer feedback.
• Ability to plan coordinate and manage the work of code compliance personnel and provide quality control for procedural work competence responsiveness customer service and operational excellence.
• Ability to train and evaluate others in related operations.
• Ability to work with minimal supervision to assume responsibility to prioritize and resolve problems to work under pressure to pay close attention to detail to coordinate tasks to completion and provide quality control for responsiveness and customer satisfaction.
• Knowledge of compliance functions including managing complaints administering observed violation operations investigation communication with violators citation escalation of enforcement and prosecution.
• Skills in analysis and problem-solving.
• Skills in coordinating the activities of a work group with activities of other work groups in organization.
• Skills in establishing and maintaining effective working relationships at all levels of the organization.
• Skills in facilitating the development of operational and work plans with staff.
• Skills in interpreting and applying codes and standards. Basic ability to read and interpret architectural and engineering construction drawings. Working knowledge of computerized programs including Microsoft Office.
• Skills in process facilitation and in making presentations before boards commissions and neighborhood groups.
• Valid Drivers License and ability to maintain an acceptable motor vehicle record.
• Have and maintain acceptable background information including criminal conviction history.

PREFERRED QUALIFICATIONS

• Ability to analyze and interpret laws regulations and to formulate develop and present recommendations for such regulations.
• Ability to communicate fluently in English and Spanish.
• Ability to demonstrate experience in implementing software systems that automate manual processes. Computer experience including using permit tracking or land use databases electronic mail word processing spread sheet and database applications.
• Ability to demonstrate experience in leadership team building problem-solving and strong people skills.
• Ability to exercise tact and courtesy in explaining and enforcing state laws and local ordinances and to diffuse hostile situations and calm irate community members.
• Experience working in a university community.
• Knowledge of and experience in investigative skills.
• Knowledge of and experience in municipal government operations.
• Knowledge of and experience with budget preparation costing of services revenue collection and fee analysis.
• Knowledge of and experience working with mediation-related services.
• Knowledge of the Boulder area and community and the geographic layout of the City of Boulder.
• Knowledge of the Boulder Revised Code.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelors degree numerous fields considered with a preference to those in Criminal Justice Sociology Psychology Social Sciences Business Administration Public Administration or related; or equivalent of eight (8) years experience may substitute for the education requirement only.
• Seven (7) or more years of experience in code enforcement.
• Three (3) or more years of experience in supervision and directing the work of others.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. The City of Boulder is most interested in finding the best candidate for the job and that candidate may come from a less traditional background. The city will consider any equivalent combination of knowledge skills education and experience to meet minimum qualifications. If you are interested in applying we encourage you to think broadly about your background and skill set for the role.

SUPERVISION

• Supervision Received: Planning & Development Services Director
• Supervision Exercised: Parking Enforcement Supervisor Code Enforcement Supervisor Code Compliance Manager

WORKING CONDITIONS AND REQUIREMENTS

• Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permit the employee to communicate effectively on the telephone on a two-way radio and in person. Sufficient vision or other powers of observation that permits the employee to review evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes which permits the employee to work in an office and vehicle setting. Work may include extended periods of time viewing a computer video monitor or operating a keyboard device. Ability to work under stress from demanding deadlines public contact and changing priorities and conditions. Ability to lift carry operate a vehicle walk and stand.
• Work Environment: Work is performed outdoors and indoors with frequent exposure to extreme temperatures. Work is performed year-round with occasional exposure to wet/humid conditions loud noises dust fumes mist and chemicals. Ability to work some weekends and evenings.
• Machines and Equipment Used: Personal computer city vehicle two-way radio handheld devices and other field and operational equipment. Frequent use of standard office equipment including personal computers telephones calculators and copy/fax machines.

Additional Job Description:

Last Updated: June 9 2025

The City of Boulder is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected statute. For individuals with disabilities who would like to request an accommodation please send a request to