Senior Customer Marketing Manager
Senior Customer Marketing Manager
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$ 160000 - 180000
1 Vacancy
Job Description
Position Summary
About the role
- Develop and scale customer marketing programs focused on activation engagement and advocacy to drive brand awareness and revenue growth.
- Identify craft and deliver compelling customer stories and rich content across multiple channels and formats including blogs case studies videos webinars and speaking engagements.
- Collaborate closely with sales and customer success teams to identify nurture and leverage customer advocates willing to participate in marketing initiatives.
- Coordinate customer engagement and storytelling initiatives at events webinars and conferencessourcing speakers organizing meetups and preparing customers for impactful presentations.
- Manage thirdparty validation programs to support product announcements analyst engagements and press opportunities ensuring robust customer participation.
- Execute impactful customer review and rating programs on G2 and Gartner Peer Insights platforms to boost customer engagement and brand credibility.
- Lead the management of our Customer Advisory Board community fostering a continuous feedback loop that provides insights to internal teams and enhances the customer experience.
- Maintain a comprehensive and updated database of customer references to support crossfunctional sales marketing and customer success initiatives
About you
- 7 years of proven experience in customer marketing customer advocacy or related roles ideally within the technology or DevOps industry.
- Demonstrated success in developing and scaling customer advocacy and reference programs particularly in an enterprise context.
- Exceptional relationshipbuilding skills with proven experience engaging enterprise customers including at senior leadership and executive levels.
- A creative storyteller with outstanding verbal and written communication skills; adept at simplifying complex or technical concepts into clear compelling narratives.
- Strong project management capabilities with experience driving complex programs from concept through .
- Collaborative and capable of driving alignment across diverse crossfunctional teams working effectively in global and remote environments.
- Proven track record creating impactful customer content and driving participation in marketing initiatives including case studies webinars videos and speaking opportunities
Work Location
- Remote from within the U.S Occasional travel is required
What you will have at Harness
- Competitive salary
- Comprehensive healthcare benefits
- Flexible Spending Account (FSA)
- Flexible work schedule
- Employee Assistance Program (EAP)
- Flexible Time Off and Parental Leave
- Monthly quarterly and annual social and team building events
- Monthly internet reimbursement
The anticipated base salary range for this position is between $160000 and $180000 annually. Salary is determined by a combination of factors including location level relevant experience and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. The compensation package for this position also includes a commission/variable component which is based on performance plus equity and benefits. More details about our company benefits can be found at the following link: transparency
Harness in the news:
- Harness Grabs a $150m Line of Credit
- Welcome Split!
- SF Business TimesFastestGrowing Private Companies in the Bay Area
- Forbes 2024 Americas Best Startup Employers
- SF Business Times 2024 Fastest Growing Private Companies Awards
- Fast CoBest Workplaces for Innovators
All qualified applicants will receive consideration for employment without regard to race color religion sex or national origin.
Note on Fraudulent Recruiting/Offers
We have become aware that there may be fraudulent recruiting attempts being made by people posing as representatives of Harness. These scams may involve fake job postings unsolicited emails or messages claiming to be from our recruiters or hiring managers.
Please note we do not ask for sensitive or financial information via chat text or social media and any email communications will come from the domain @harness. Additionally Harness will never ask for any payment fee to be paid or purchases to be made by a job applicant. All applicants are encouraged to apply directly to our open jobs via our website. Interviews are generally conducted via Zoom video conference unless the candidate requests other accommodations.
If you believe that you have been the target of an interview/offer scam by someone posing as a representative of Harness please do not provide any personal or financial information and contact us immediately at. You can also find additional information about this type of scam and report any fraudulent employment offers via the Federal Trade Commissions website or you can contact your local law enforcement agency.
Required Experience:
Manager
Employment Type
Full-Time
