Retail Lead Associate Customer Experience Operations
Retail Lead Associate Customer Experience Operations
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Who are we
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker retail locations Curious to be at the heart of where innovation meets customer obsession Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an everchanging environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives even if for just a few moments. We operate out of designated retail locations where its convenient for our customers helping facilitate the delivery and return of customer orders.
As a Retail Lead Associate you will be the face of Amazon and contribute to the vibrant culture based on customer obsession trust respect integrity continuous learning and fun. You possess strong attention to detail the ability to quickly prioritize tasks the willingness to learn new things and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.
Key job responsibilities
Key Responsibilities:
Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
Provide peertopeer feedback on processes and standards serving as the escalation point to assist associate peers in solving customer issues where appropriate
Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
Work with a manager to maintain the physical safety and quality standards of the site
Work in a fast changing and ambiguous environment
Perform additional duties as assigned
Work flexible hours including nights weekends and holidays
Work 3039 hours/week Tuesday Saturday 8:45am to 3:15pm
Lift up to 49 pounds stand and walk during shifts lasting up to 12 hours and frequently push pull squat bend and reach as well as continuously climb and descend stairs
High school or equivalent diploma
Are 18 years of age or older
Experience in training others
1 years of floor leader or other leadership or 1 years of Amazon experience
1 years of retail or customer facing or 1 years of Amazon experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $18.05/hr in our lowest geographic market up to $23.85/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker retail locations Curious to be at the heart of where innovation meets customer obsession Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an everchanging environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives even if for just a few moments. We operate out of designated retail locations where its convenient for our customers helping facilitate the delivery and return of customer orders.
As a Retail Lead Associate you will be the face of Amazon and contribute to the vibrant culture based on customer obsession trust respect integrity continuous learning and fun. You possess strong attention to detail the ability to quickly prioritize tasks the willingness to learn new things and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.
Key job responsibilities
Key Responsibilities:
Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
Provide peertopeer feedback on processes and standards serving as the escalation point to assist associate peers in solving customer issues where appropriate
Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
Work with a manager to maintain the physical safety and quality standards of the site
Work in a fast changing and ambiguous environment
Perform additional duties as assigned
Work flexible hours including nights weekends and holidays
Work 3039 hours/week Tuesday Saturday 8:45am to 3:15pm
Lift up to 49 pounds stand and walk during shifts lasting up to 12 hours and frequently push pull squat bend and reach as well as continuously climb and descend stairs
High school or equivalent diploma
Are 18 years of age or older
Experience in training others
1 years of floor leader or other leadership or 1 years of Amazon experience
1 years of retail or customer facing or 1 years of Amazon experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $18.05/hr in our lowest geographic market up to $23.85/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
IC
Employment Type
Part-Time
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