Director of Operations Remote
Director of Operations Remote
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Job Description
Title: Director of Operations
Department: Production
Location: Remote Canada(Candidates based in British Columbia Alberta Manitoba Saskatchewan Ontario Nova Scotia or willing to relocate)
Salary: $135K $150 K CAD
Description:
The Director of Operations is responsible for leading and transforming production operations at WES managing a highvolume highimpact business that serves hundreds of thousands of customers annually across the globe. Reporting to the Head of Production this senior leadership role drives operational transformation business impact and innovation ensuring seamless delivery across core functions including academic document authentication credential evaluation content proofing and customer experience optimization.
This is an opportunity for an experienced operations leader to make an immediate impact by driving measurable improvements in service delivery models operational efficiency and customer satisfaction. The ideal candidate has a proven track of leading a highvolume production environment with extensive experience managing dispersed teams in pressured deadlinedriven environments.
Key Responsibilities:
Operational Excellence
- Design and implement advanced forecasting and planning models to align staffing and resources with fluctuating production demands.
- Leverage mathematical modeling to optimize production workflows improve capacity planning and enhance decisionmaking.
- Establish and monitor operational metrics ensuring consistent SLA compliance quality standards and efficiency improvements.
- Drive innovation in process design to improve error rates reduce cycle times and enhance service delivery.
- Partner with crossfunctional teams to develop scalable sustainable production models that support longterm growth.
- Create and implement robust quality systems identifying and resolving bottlenecks through datadriven solutions.
Strategic Leadership
- Lead and inspire a multicountry operations team to deliver services to over 500000 customers annually.
- Develop and execute operational strategies to optimize productivity resource allocation and organizational performance aligning with broader business objectives.
- Act as a key member of the leadership team contributing to longterm strategic planning and driving organizational growth.
- Cultivate a highperformance datadriven culture that balances speed accuracy and customer satisfaction.
Team Development
- Lead mentor and develop a highimpact team of managers and operational leaders fostering collaboration and accountability.
- Implement targeted training and development programs to build team capabilities and prepare for future growth.
- Develop workforce planning systems to align talent and resources with business goals emphasizing adaptability and performance.
Collaboration & Stakeholder Engagement
- Collaborate with senior leadership IT product and customer solutions teams to align operations with organizational goals.
- Serve as a key liaison for internal and external stakeholders ensuring alignment across functions and delivering on operational commitments.
Risk Management & Compliance
- Identify and mitigate operational risks to ensure business continuity.
- Ensure compliance with industry regulations and quality standards leveraging best practices from regulated sectors.
Requirements:
- Bachelors degree in business management supply chain or a related field (Masters preferred).
- 10 years of experience in operations leadership managing large teams across multiple locations.
- Proven ability to lead in highpressure highvolume environments with a strong focus on datadriven decisionmaking.
- Experience developing and implementing operational quality systems and metrics to ensure organizational excellence.
- Strong analytical skills with expertise in forecasting capacity planning and resource optimization.
- Demonstrated ability to build effective crossfunctional relationships and influence stakeholders at all levels.
- Ability to travel as needed 1015 for inperson collaboration and project oversight.
Desired:
- Candidate preferably based in Toronto.
- Experience in forprofit industries such as logistics insurance or financial services.
- Lived experience as an immigrant familial connection to immigration or a demonstrated ability to understand and empathize with the challenges and journeys of immigrants newcomers or those navigating similar experiences.
- Proficiency in French is preferred but not required.
- A track record of fostering innovation adaptability and continuous improvement within operational teams.
- High emotional intelligence excellent interpersonal skills and the ability to lead through change.
- Thrives in fastpaced highstakes environments with a resultsoriented mindset and sense of urgency.
Our Commitment:
World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals regardless of race color religion sex national origin age disability sexual orientation gender identity or expression veteran status or genetics. This commitment extends to every aspect of employment from recruitment and hiring to promotions training and benefits. We comply with all applicable federal state and local antidiscrimination laws. For us diversity goes beyond compliance its about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.
If you require assistance and/or accommodation at any point during the recruitment process please contact us at were here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs.
For more information about WES please visit our website at
Required Experience:
Director
Employment Type
Full-Time
