Customer Success Manager Berlin
Customer Success Manager Berlin
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Job Description
We are seeking a Customer Success Manager to guide clients through the onboarding process foster strong relationships and ensure their success with our platform. Reporting to the Head of Customer Success you will play a crucial role in optimizing client satisfaction retention and campaign performance. Your expertise will help drive Displayces mission to deliver exceptional DOOH advertising experiences and solutions
Where and how you can work
The position is based in our Berlin office (Europacity) in a stateoftheart workspace. We also support a hybrid work model allowing for up to two remote workdays per week.
What will be your impact
As a Customer Success Manager your key responsibilities will include:
Guide new clients through the onboarding process to ensure a smooth and efficient start with our platform.
Build strong lasting relationships with clients understand their business goals and provide tailored recommendations.
Provide clients with training on our platform and support them in optimizing their campaigns.
Collect client feedback and collaborate with internal teams (Product Ad Operations and Sales) to continuously improve our solutions.
Identify upselling opportunities and work towards achieving high client retention rates.
Required Experience:
Manager
Employment Type
Full-Time
