Information Technology Support Specialist
Information Technology Support Specialist
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Job Description
Information Technology Support Specialist
Are you excited about a new opportunity Do you have a passion for using technology Do you want to work for a company that is missiondriven to help towards ending homelessness Well look no further! At Community of Hope we have worked diligently to improve health and end family homelessness to make Washington DC more equitable. We believe everyone in DC should have access to good healthcare a stable income and home and hope! If you are ready to make a positive difference in the community this position is for you!
Our mission: To improve health end homelessness and partner with communities to make Washington DC more equitable.
Our Approach and Values:
We celebrate peoples strengths and acknowledge the impact of trauma on peoples lives.
We embrace diversity welcome all voices and treat everyone with respect and compassion.
We lead and advocate for changes to make systems more equitable.
We strive for excellence and value integrity in all that we do.
Position Summary: The Information Technology Support Specialist provides IT support network administration and service resolving issues and requests in a timely manner. The Information Technology Support Specialist is accountable directly to the Director Information Technology.
Salary Indeed provides its own estimated salary calculator and is not affiliated with COHs range. The salary range for this position is $26.44 $29.80 per hour.
Highlighted Duties and Responsibilities:
- Responds to requests for technical assistance in person or via phone or email as quickly as possible at least within 1 business day.
- Provides Tier 1 and 2 technical support to all users provides timely response and resolution to tickets. Identifies and escalates issues requiring urgent attention .
- Manages IT onboarding of new staff including computer setup and account setup. Creates network user accounts email accounts and sets access permissions for new personnel within a timely manner.
- Immediately manages IT issues related to termination of staff including removing access when notified by HR.
- Escalates issues to IT Network Manager or Systems Administrator quickly and efficiently to minimize disruption.
- Serves as a liaison between staff and IT service contractor.
- Maintains strong customer service skills when dealing with users vendors and other partners.
- Provides proactive maintenance on workstations as directed.
- Performs hardware and software installations as needed or refers to IT service contractor.
- Travels to Community of Hope sites as needed to support users or assist on IT projects.
- Works with HR department to develop needed IT training for staff as needed.
- Maintains knowledge of current and future technologies that may be of benefit to COH or its clients.
Minimum Qualifications:
- Bachelors degree in computer science or information technology or equivalent experience required.
- 12 years experience in IT support required.
- Excellent troubleshooting techniques.
- Excellent analytical and creative problem solving skills.
- Superior customer service skills
- Ability to work well in a team environment to handle multiple projects simultaneously and to manage work under tight deadlines.
- Effective verbal and written communication skills.
- Ability to travel to other sites required.
- Ability to work evenings and weekends as needed required.
At COH we prioritize the following wellbeing and worklife balancecentered benefits:
- Remote work opportunities are available for many but not all of our roles promoting a culture of worklife balance.
- 8hour workdays which include a paid lunch
- 11.5 paid company holidays 1 personal floating holiday 15 days of paid vacation (increases to 20 after 3 years of service 25 after 10 years of service and 30 after 15 years of service) and 12 days of paid sick leave on an annual basis
- Annual performancebased raises up to 5 of your annual pay
- National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants
- Tuition reimbursement loan repayment for clinicians licensing reimbursement and continuing education unit funds for licensed staff
- Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30 promotions each year
- Ongoing internal leadership training for supervisors
- Ongoing wellbeing activities culture compact activities and training and traumainformed care initiatives and training
- Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield
- Life insurance shortterm disability and longterm disability insurance
- 403(b) Retirement Plan
- Flexible Spending Accounts for medical and dependent care reimbursable expenses
- And much more!
- In relation to remote work versus onsite expectations this position is classified as the following:
Hybrid: Remote work and onsite work requirements are generally split roughly 50/50.
Please note that remote work designations are subject to change or fluctuate at any point in time and the
supervisor may require in person learning for a specific amount of time after hire.
About Us:
Community of Hope is a missiondriven innovative and rapidly growing nonprofit. For 45 years we have provided healthcare housing and community support services to make Washington DC more equitable. As a Federally Qualified Health Center we provide medical dental emotional wellness and care coordination services for the whole family at three locations in DC. Community of Hope also strongly emphasizes maternal and child health with midwifery practice and the only freestanding birth center in DC. In 2024 Community of Hope provided about 50000 medical visits 6300 dental visits and 17000 behavioral health visits for about 16000 patients. Community of Hope is also one of the largest providers of homelessness prevention and housing services for 1600 households1384 families and 220 individualsexperiencing homelessness in DC. Community support through Family Success Center our WIC nutrition centers and perinatal care coordination for pregnant people experiencing homelessness reach hundreds more families. We believe that everyone in DC can be healthy housed and hopeful.
We were selected as one of The Washington Post 150 Top Workplaces in 2024 and 6 other times since 2014 based on feedback from our staff.
To request a reasonable accommodation to complete an employment application or for general questions about employment with Community of Hope contact a Recruiting Coordinator. Email: Phone:. Community of Hope is an equal opportunity employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
