Care Concierge
Care Concierge
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Salary Not Disclosed
1 Vacancy
Job Description
PHMC is proud to be a leader in public health. PHMC requires that all employees are fully COVID19 vaccinated by the first day of employment. We will offer the Covid19 vaccination at no cost via our Health Centers.
MISSION STATEMENT:
Our Mission is to be the premier regional provider of integrated communitybased healthcare by combining evidencebased clinical practices outstanding patient service innovative care partnerships and teamdriven excellence within a healthy fiscal environment.
JOB OVERVIEW:
The Care Concierge/Community Healthcare Worker is dedicated to individuals seeking care at the Public Health Campus at Cedar. This position will promote the services and programs on the Cedar Campus as well as a continuum of communitybased resources including those provided by PHMC. The Care Concierge will help to facilitate patients access to services that address healthcare and social determinants of health needs. The Care Concierge will serve as a liaison link and intermediary between the community and health and social services on the Cedar Campus.
The Care Concierge builds individual and community capacity by increasing health knowledge and selfsufficiency through a range of activities such as outreach community education informal counseling social support and advocacy.
The Care Concierge will have a deep knowledge of the services available on the Cedar Campus of PHMC and its affiliates as well as of communitybased organizations in the areas surrounding the campus.
RESPONSIBILITIES:
Greet patients and assist with navigating the Cedar campus space.
Connect and guide patients to community resources to meet their social determinant of health (SDOH) needs as well as behavioral and physical health care needs.
Assist patients in navigating the healthcare system and connect to resources across the PHMC enterprise.
Support members as needed in selecting programs/providers making appointments and planning transportation.
Maintain constant communication with Cedar campus partners to ensure that all members of the patients healthcare team are informed and duplication of effort is avoided.
Champion the campus services in the community.
Maintain necessary tracking data of participants outreach activities and outcomes.
Locate and engage patients through patient outreach coordinating outreach efforts with outreach teams across the PHMC health network as well as resources in the community (e.g. hospitals social services).
Document all services and contacts in a timely manner in the electronic health record system and other tracking systems.
SKILLS:
Excellent oral/written communication skills
Ability to adapt to fast paced environments and demonstrate flexibility in operating within changing work settings
Ability to represent the agency and facilitate a relationship with the community
Excellent time management skills and attention to detail
Written and oral fluency in English
EXPERIENCE:
Experience working with vulnerable populations substance use and/or mental health disorders for at least 2 years preferred
Experience working in a communitybased setting for at least 1 to 2 years preferred
Demonstrated knowledge of communitybased services in Philadelphia
Demonstrated Knowledge of West Philadelphia is a plus
Familiarity working as a member of an interdisciplinary team
Experience navigating complex healthcare and social services systems
JOB REQUIREMENTS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below must be representative of the knowledge skills minimum education training licensure experience and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION REQUIREMENT:
High School Diploma/GED required Bachelors degree strongly preferred.
Certification as Community Health Worker preferred
PHYSICAL DEMANDS:
Position requires standing/walking 1/3 of the time and sitting 2/3 of the time use of hands 2/3 of the time reach with hands and arms under 1/3 of the time talk or hear over 2/3 of the time. Position requires lifting up to 10 lbs. up to 1/3 of the time.
Employment Type
Full-Time
