GTM Strategy and Operations Associate - Customer Experience

The GTM Strategy & Operations Associate Customer Experience will join a global team driving Datadogs next phase of growth. Were interdisciplinary thinkers leveraging diverse business backgrounds in strategy and operations investment banking business development and tech to accelerate Datadogs global growth. We work directly with Datadogs most senior leaders to set corporate strategy improve efficiency across the business support datadriven decisionmaking own complex operations and more.

Were looking for an experienced Associate to join our growing GTM Strategy and Operations team. You will support Datadogs Customer Experience Strategy & Operations function an exciting opportunity to jump on board a newer function within a well established team. You will lead initiatives endtoend that ensure all customers have a valuable longterm partnership with Datadog. Doing this successfully will require understanding the day in the life for Sales and PostSales teams and how they all interact with our customers at various points in their customer journey with Datadog analyzing customer data and strategizing and owning new and improved solutions to help our GTM teams provide our customers a bestinclass customer experience they have come to expect.

At Datadog we place value in our office culture the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a worklife harmony that best fits them

What youll do:

• Analyze customer trends conduct quantitative and qualitative data analysis and surface actionable insights to senior leaders and crossfunctional partners driving strategic recommendations that improve customer outcomes in a measurable way.
• Design build and implement customer scorecards grounded in metrics and analysis to help our teams identify opportunities to accelerate customer value.
• Develop milestones interventions and scalable playbooks in partnership with Enablement Analytics and other teams to reduce risk and drive customer adoption.
• Lead crossfunctional program management efforts ensuring alignment and across workstreams.
• Inform and execute the strategy for data systems tools and processes that enhance customer engagement.
• Evaluate and scale highimpact customer touchpoints (e.g. QBRs) ensuring consistent delivery across the customer base.
• Support daytoday business operations with stakeholder enablement process optimization and adhoc analysis.
• Drive automation and efficiency across gotomarket (GTM) operations to scale impact sustainably.

Who You Are:

• At least 24 years in strategy & operations management consulting investment banking or equivalent.
• Excited by the opportunity to help stand up a critical new function for Datadog while sitting within a larger wellestablished StratOps team.
• A team player you recognize that the needs of a fast growing company change over time and the job may look a little different as we go.
• Strong sense of ownership: will own and measure outcomes for all initiatives you implement.
• Proven ability to proactively develop actionable recommendations to tackle ambiguous problems.
• Strong analytical problem solving abilities: can model any operational question with high attention to detail.
• You are a systems and processoriented thinker who seeks to understand the why behind core processes.
• Strong verbal and written communicator.
• Experience presenting to senior stakeholders.

Bonus Points:

• Experience with BI Tools (Tableau Metabase Looker etc)
• Prior experience or familiarity with Customer Experience and Customer Success
• Experience working in a SaaS or hightech company
• Experience with Salesforce and other sales systems

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. Thats okay. If youre passionate about technology and want to grow your skills we encourage you to apply.

Benefits and Growth:

• Generous and competitive benefits package
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an indepth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program crossdepartmentally
• Friendly and inclusive workplace culture

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.