IT Service Delivery Analyst

Chubb is the worlds largest publicly traded property and casualty insurer operating in 54 countries Chubb is making significant investments to thrive in a digital launched its third Technology Hub in Thessaloniki in 2022 which is rapidly developing. Our new center of excellence in Greece is positioned to drive our ongoing business and to support our digital business transformation as well as the companys operations in the European region which encompasses 27 countries.

Overview

Chubb is looking for an IT Service Delivery Analystto join our team. This is a permanent fulltime position and a compelling opportunity to join a global growing financially stable and successful company. As an industry leader Chubb is an employer of choice for skilled technology professionals aspiring to develop a meaningful career in a fastpaced diverse company with offices in most major cities in the world.

Responsibilities:

• Liaise with the various business teams to understand the key systems workflows dependencies and business impact when incidents are reported.
• Act as a focal point for service escalations from the business both incident and service requests ensuring they are dealt with swiftly by the appropriate IT teams and kept the business customers informed of progress & resolution.
• Liaise with the various business and IT teams to implement IT services process improvements regarding incident management user profile admin and application access.
• Utilize relationships with key business users and provide major incident escalations based on business impact and interruption.
• Major incident support provided to coordinate with collaboration with clear and consistent business stakeholder communications and business checkout/validation at remediation.
• Provide guidance and support with local IT requirements and application access where applicable (onboarding new software web portal access/blocking).
• Ensure failed changes and releases are investigated and lessons learnt.
• Ability to learn and understand the Chubb IT and Business environment quickly.

Qualifications:

• Minimum firstlevel degree (or equivalent) expected although practical experience is of greater importance.
• At least 3 years of experience in a similar technically oriented businessfocused role looking for a new challenge/opportunities.
• Experience of working within a large global organization with a European remit and where IT services are delivered from multiple geographies and time zones is desirable.
• IT support skills gained from previous experience in delivering operational IT services.
• Good verbal and written communication skills and the ability to interact professionally with IT teams and business users.
• Experience of prior working within insurance and/or financial services is desirable.
• Experience in analytical and problemsolving skills.
• Ability determination and willingness to learn from challenging assignments and deadlines.
• Experience with owning the accountability to manage the resolution of reported issues.
• Working with business users of all levels of IT literacy.
• ITIL Foundation Level qualification a distinct advantage.
• Ability to learn and apply new technologies where needed.

Our team makes the difference every time. For this reason we offer in return!

We offer hybrid working model explicit structured career development a competitive salary package annual bonus private medical cover monthly allowance for lunch continuous learning experiences work in a fun lively environment with mentoring from our groundbreaking senior mentors.

Integrity. Client Focus. Respect. Excellence. Teamwork

Our core values instruct how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and encouraging.

Diversity & Inclusion

At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.

Many voices One Chubb!