Medical Case Worker II

Salary Range:$24.34$35.11 per hour

SUMMARY

The Medical Case Worker (MCW) performs duties under the supervision of a Clinical Social Work Supervisor. MCW will help comprehensively assess healthcare and social needs of Trauma Recovery Center (TRC) clients. MCW should also demonstrate knowledge of and ability to complete out of home placements in accordance with the regulations and limitations imposed by various agencies and insurance companys guidelines. MCW should also have practical knowledge of the government entitlement programs and community resources. This role will also include communitybased medical case management.

ESSENTIAL FUNCTIONSinclude but are not limited to:

• Complete initial needs assessment intake with TRC clients both in the hospital and in the community
• Interview patients family members and friends to obtain information about home environment family relationships and personality traits that may have a bearing on the patients/clients medical and mental health treatment and recovery.
• Identify needs and to refer to interhospital and community resources (i.e. Patient Financial Services emergency food and clothing conservatorship etc. or to other appropriate providers (i.e. Clinical Social Worker etc..
• Assess needs in relationship to patients cultural religious and spiritual beliefs.
• Drive creation of case management plan in coordination with community health workers and mental health clinicians
• Collaborate with community health workers and mental health clinicians to follow up on completion and follow through of case management plan
• Complete outofhome placements to lower level of care facilities (such as Subacute Skilled Nursing Facility Assisted Living Board and Care Recuperative Care Sober Living and Shelters) in a timely manner when applicable
• Performs a variety of direct services such as arranging for ongoing or postoperative care at home assessing adequacy of home care services facilities and assisting patients/clients and families in arranging for and accepting nursing home care and extended care facilities when applicable.
• Places patients/clients suffering with mental or emotional disorders in board and care homes intermediate care homes residential facilities private hospitals VA hospitals and rehabilitation facilities depending upon psychiatric reports and personal interviews with patient/client when applicable.
• Assists the patient/client and family members with environmental difficulties precipitated by the illness by arranging for child care services for foster home or by assisting to secure homemaker or attendant care services; develops resources for providing equipment supplies prosthetic devices braces and appliances.
• Keeps informed on community health and welfare resources and the variety of programs offered by each.
• Makes referrals to and works with various public and private health mental health or other agencies such as the Department of Public Social Services Free Clinics Community Service Centers etc to resolve patient/clients personal and social problems.
• Participates in medical rounds and health care team weekly conferences shares social information and evaluates the medical and/or mental health status of patients/clients with other health care disciplines (community health worker clinical social worker clinical psychologist) to develop the most effective treatment plan for the patient/client.
• Facilitates contact with staff and families.
• Utilizes environmental data gathered in relation to the medical or mental health problems to make recommendations concerning the provision of services that will ensure maximum benefits for each patient/client.
• Provide system intervention and patient advocacy.
• Work independently and initiate staff patient and family contacts.
• Communicate effectively both orally and in written form as well as to listen attentively to patient needs.
• Report cases of abuse (child elder domestic violence) when necessary.
• Has a knowledge base of the needs of medical surgical and intensive care patients especially in relationship to discharge planning.
• May assist in data entry into grant reporting database
• May provide the above services outside of the hospital and within the greater community via home visits or meeting clients elsewhere

JOB QUALIFICATIONS

• Professional casework experience i.e. interviewing counseling and assisting patients/clients with social problems (or equivalent experience suggesting competence in ability to do so.
• Excellent documentation and clinical skills ability to set priorities work independently
• Excellent followup work well under pressure and meet deadlines.
• Experience with complex case management outreach and home visits.
• Excellent organizational and strong interpersonal skills
• Must demonstrate cultural humility and a strengthsbased recovery philosophy
• Must be able to move between different treatment approaches (clinical case management and evidencebased traumafocused psychotherapy) depending on the needs of the client.
• Proficient with Microsoft Office applications (Word Excel PowerPoint Outlook)
• Proficient with Adobe Acrobat software
• Knowledge of the functioning of the healthcare setting
• Strong verbal and written communication skills
• Excellent organization and time management skills

Record keeping administration and other duties

• Maintain client records according to California City and County requirements
• Documents all patient care assessments interventions and treatment progress in applicable system (ORCHID CPRS in a timely and professional manner consistent with Joint Commission and State standards
• Assists in data collection for program evaluation and research purposes; works collaboratively with those conducting primary research and evaluation efforts
• Attends staff meetings and other assigned meetings; participates in training sessions
• Performs other related duties as assigned and needed for the function of the TRC

Education/Experience

• A Bachelors degree from an accredited college or university AND professional casework experience interviewing counseling and assisting patients/clients with social problems (or equivalent experience suggesting competence in ability to do so).
• Bilingual Spanish strongly preferred but not mandatory

Other Skills Knowledge and Abilities

• Successful clearance of LA County Live Scan Process
• Successful Medical Clearance Process

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Handling / Fingering: Occasionally

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb Crawl Kneel Bend: Occasionally

Lift / Carry: Occasionally Up to 50 lbs

Push/Pull: Occasionally Up to 50 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable Not required for essential functions

Occasionally 0 2 hrs/day)

Frequently 2 5 hrs/day)

Constantly 5 hrs/day)

WORK ENVIRONMENT

Hybrid Schedule (in office and remote) General Office Setting Indoors Temperature Controlled

May include field outreach as treatment centers or community based organizations

EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants without regard to age 40 and over) national origin or ancestry race color religion sex gender sexual orientation pregnancy or perceived pregnancy reproductive health decision making physical or mental disability medical condition (including cancer or a record or history of cancer) AIDS or HIV genetic information or characteristics veteran status or military service.