Medical Virtual Assistant - Virtual Assistant
Medical Virtual Assistant - Virtual Assistant
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Job Description
This is a remote position.
Virtual Rockstar is hiring a detail-oriented and dedicated Medical Virtual Assistant to support a highly respected physical therapy practice based in Alaska. This is a full-time long-term remote opportunity for someone experienced in healthcare administration insurance coordination and patient communication.
If you value professionalism teamwork and making a difference in patients lives this is the role for you.
About the Practice
This growing physical therapy clinic is committed to exceeding patient expectations and creating a supportive high-performing workplace culture. The team operates with five guiding values: Excellence Integrity Longevity Kindness and Unity and they are looking for someone who will embody these qualities in their daily work.
The clinic fosters a culture built on clear communication personal accountability continuous learning and mutual respect. As a virtual assistant you ll be welcomed into this culture like any on-site employee with structured onboarding regular team communication and a strong sense of belonging.
Why You ll Love Working Here
Join a mission-driven team that values growth accountability and compassion
Work remotely while feeling fully integrated and respected as part of the team
Receive structured training and clear expectations from day one
Be part of a workplace culture that truly walks the walk not just talks the talk
Responsibilities
You will begin with tasks focused on insurance verification and data entry with the opportunity to take on additional responsibilities as you grow in the role.
Initial Tasks:
Conduct insurance verification phone calls and complete documentation forms
Enter data into the clinic s internal systems (Prompt Excel)
Scan and upload completed forms to patient charts
Future Responsibilities:
Prepare submit and follow up on pre-authorizations
Track authorization statuses and update systems accordingly
Assist with data entry and documentation for the billing and scheduling teams
Communicate with insurance providers and patients as needed
Tools You ll Use
Prompt (EHR)
Weave Breakthrough Limber
Excel Outlook SharePoint
Various insurance portals
Note: Dual monitors and access to a printer with scanner functionality are required.
Requirements
Strong English communication skills both verbal and written
Prior experience with insurance verification authorizations or medical admin work
Tech-comfortable and organized with attention to accuracy
Willingness to learn new systems and follow defined processes
Team player who values kindness integrity and continuous growth
Ability to work full-time Alaska Standard Time hours
Benefits
Competitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
Previous experience in a medical administrative role (medical assistant, medical receptionist, or similar) is preferred. Familiarity with WebPT EMR and Therabill for patient payment posting is a plus. Strong communication skills, both written and verbal. Ability to manage multiple tasks and prioritize effectively. Excellent organizational skills and attention to detail. High level of professionalism and commitment to maintaining patient confidentiality. Comfortable with remote work and proficient in using virtual communication tools. Knowledge of insurance verification and pre-authorizations is a plus. Ability to work collaboratively with a team and contribute to a positive patient experience.
Employment Type
Full Time
