BDC Customer Care Specialist
BDC Customer Care Specialist
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Job Description
Job Summary: Business Development Center Customer Care Specialist drives the internet inquiries into solid sales appointments
Bell Ford Arizonas Largest Ford Dealership is located off I17 and West Bell rd is looking for its next BDC Rep!
Are you a positive person
Are you comfortable as a selfstarter
Are you familiar with Dealer Socket
Do you have a professional appearance
The car business can be a real life changer and Im excited to do that for the right person!
Top responsibility will be to convert inbound leads into appointments.
You will need to be comfortable making 60 calls 60 texts and 60 emails a day. Plus sending videos.
This is a position for someone with at least 1 year previous and recent experience.
Only apply if you have no issues with attendance. I need someone here early. I need someone that can work at least 40 hours a week. I need someone that can work weekends. Please do not apply if you cant work evenings.
Looking forward to meeting and hiring someone that will be a great fit!
Job Responsibilities:
Search for opportunities from our database
Book appointments
Collect customer information
Provide topnotch customer service
Answer calls
Field incoming leads
Assignincoming leads
Logs details and specific notes for each and every customer interaction
Maintains product knowledge
Assists customers in person
Follows company policies
Keeps customers up to date on rebates discounts and incentives
Provides high level of follow up
Other tasks as assigned
Qualifications:
Proficient in Microsoft Office Suite (Word Excel Office etc.
Knowledgeable in Dealer Socket
Highly organized
Quick and fast learner
Minimum 1 year experience as a Business Development Center (BDC) Agent / Representative (Rep. and or Internet Sales Professional
Good grammar
Good spelling
Internet savvy
Dependable transportation
Own a newer cell phone with the ability to download apps
Pay and Benefits:
Base salary plus paid for shown and sold appointments
Bonuses and spiffs based on performance and production
Medical Vision and Dental and more
About Us: The Berge Automotive Group is a wellrespected familyowned auto dealership group in the metro Phoenix and surrounding markets that has been selling and servicing vehicles for over five decades! We recognize that our team members are our greatest resource. The efforts of talented and skilled people have made and continue to make our success possible! Creating clients for life is the hallmark of our business mission.
We require a valid AZ drivers license good driving and the ability to pass a preemployment background check and drug screen (not including THC).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
