Collection Specialist

Location:

How will you CONTRIBUTE and GROW

The Collection Specialist is responsible for assisting with safeguarding the assets of Airgass North Division by maintaining a healthy accounts receivable position for all accounts assigned. The Collection Specialist reviews and researches account issues to assure that proper steps are taken each day to protect Airgass interests in receivables assets and to further reduce the risk of bad debt write off.

In particular you will:
Responsible for managing an account portfolio and assisting in account reconciliation for the collection of all monies due from customers. Prioritizes portfolio so that collection efforts result in maximum benefits watching for key indicators that a customer account is in jeopardy of becoming delinquent.
Resolves customer account issues including past due invoices to assure timely payments. May make recommendations to Sales and/or the customer to negotiate payment settlements. May further provide assistance with nonpayment issues to resolve the root cause.
Works collaboratively with Cash Applications Dispute Management and Special Handling to resolve unpaid cash and nonpayment issues as well as customerrelated disputes. Initiates reviews and recommendations with Field Sales & Collection management as to whether final demand notices & outside collections should be initiated.
Maintains quality relationships with branch managers account managers and area sales managers. Involves regional managers when possible and keep them informed of issues.

Are you a MATCH

Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
A positive approach and willingness to learn coupled with the ability to work in a team environment.
Exhibits customer focused behavior such as building positive relationships and strives to understand customers needs both internal and external.
Ability to deal with difficult situations in a diplomatic and professional manner.
Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
Proficient in Google suite applications and/or Microsoft Office (Word Excel). SAP experience preferred.
High School Diploma/GED required.

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans vacation sick time floating holidays and paid holidays for fulltime employees.

We provide a progressive parental leave package for our eligible Airgas parents offering generous paid time off for the birth or placement of children including 14 weeks of paid child birth benefit for birth mothers on leave as well as paid parental leave benefits for other associates.

Additionally we offer our employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for employees dependents and an Airgas Scholarship Program for dependent children.

Your differences enhance our performance

At Airgas we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.

Equal Employment Opportunity Information

We are an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster. Airgas an Air Liquide Company invites any applicant and/or employee to review the Companys written Affirmative Action Plan or Policy Statement. This plan or policy statement is available for inspection upon request.

Airgas an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at .

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