Senior Service Designer
Senior Service Designer
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Job Description
Position Description:
CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of an outstanding team that gives you the freedom to innovate influence decisions achieve your full potential and chart your own career. Our benefits include a share purchase program profit sharing wellness credits training and development programs and flexible work schedules and locations.
Are you motivated by the opportunity to delight your clients by providing them with innovative solutions to sophisticated technical problems These are exciting times for CGI and we are looking for hardworking individuals to innovate with us. If you thrive on innovation where you can influence the direction of technical strategy come and join our team!
This is a fantastic opportunity to join our CGIEdmonton team providing leading information technology services to our clients. We are seeking a Service Designer with at least five years of demonstrated abilities in large enterprise environments.
The Service designer is at the heart of our design process as the role contributes to activities on projects and facilitates service definition. If you are looking to advance your career while gaining experience in an exciting and diverse development environment this is the opportunity you have been looking for.
Your future duties and responsibilities:
Devise and propose solutions to meet client needs based on business / organizational value.
Present and defend sound and reasoned arguments for a proposed course of action.
Demonstrate a good understanding of their specialist area and the impact this can have on their clients and CGIs business.
Has an indepth knowledge of their specialist area and uses knowledge information and techniques from a range of sources to address complex business issues.
Builds sustainable peer client relationships through personal credibility and successful delivery. Proactive in stakeholder management.
Clearly communicates the customers business need and the solution to others.
Proactively researches & develops ideas/product/services which are relevant to CGI and/or industry
Builds strong internal relationships within CGI and proactively supports business development initiatives.
Monitors performance & metrics against business case resolving where possible and escalating where necessary. Monitors (and manages as applicable) client project budgets.
Required qualifications to be successful in this role:
57 years experience in the field of Service Design including experience in designing complex systems at the organizational level
Experience Leading project teams
Experience as a consultant including some experience in communicating with senior leadership and Csuite executives
Demonstrated experience designing the endtoend journey of services based on evidence of user needs and strategic outcomes.
Demonstrated experience in organizational change management and process improvement
Experience in group facilitation including experience in developing workshop materials leading design sessions and design testing and product improvement
Experience in designing the endtoend journey of services based on evidence of user needs and strategic outcomes.
Desirable Skills:
Formal training in the field of humancentered design or undergraduate to masters level experience in a designfocused occupation such as architecture communications education sociology visual multimedia design engineering or industrial design etc.
Knowledge of Agile methodologies
Understanding of Business Transformation and Digital Transformation
Agile Coach Certification Certified SCRUM Master PROSCI Change Management practitioner certification Lean Six Sigma certification or training in system and service design
Experience in the government or public sector
Desirable Educational Requirements:
Graduate and/or postgraduate qualification typically in a business/management discipline is considered desirable
#LIAP1
Skills:
- Service Design
- Change Management
- Leadership
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equalopportunity employer we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process please let us know. We will be happy to assist.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Senior IC
Employment Type
Full-Time
