Commercial Strategy Manager - Home Claims
Commercial Strategy Manager - Home Claims
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Job Description
Commercial Strategy Manager Home Claims
Location Leicester or Bexhill Hybrid (though were open to flexibility in regards to how often youd be required to be in the office)
Welcome to Hastings Direct From our Group HR Director Pam Angel
Were a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Weve made huge investments in our data and tech capabilities over the past few years along with nurturing our 4Cs culture. Were proud of the journey were on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers but we know theres even bigger opportunity out there. The fact youre now reading this job advert means weve tempted you to find out more about #lifeatHD we really hope you like what you see and youll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If youre excited about joining us and think you have some of what were looking for even if youre not 100 sure we would love to hear from you.
Role overview
As one of our Commercial Managers in Home Claims youll be delivering the of our commercial and trading strategy. Youll work with both internal and external stakeholders to deliver bold and ambitious targets supporting our transformation into a market leading Home Claims function. This role will focus on all aspects of the Home Claims strategy.
Job details youll need to have demonstrable experience in:
Supporting the delivery of our Home Claims strategy to maximise commercial outcomes
Driving data led performance improvement opportunities working across the Hastings Direct matrix (e.g. Commercial SRM InHouse Surveyors Operations Audit etc. and external suppliers to prioritise secure resource and deliver outcomes as appropriate
Managing contractual relationships with external suppliers to achieve great commercial and customer outcomes
Managing risk and business continuity with business area developing appropriate strategies to mitigate threats
Owning the commercial performance of a key component of Home Claims
Identifying trading performance improvement opportunities
Essential skills we would love you to have:
Great knowledge of home claims/commercial knowledge within a home claims settling is highly desirable
Strong and demonstrable commercial aptitude combined with analytical capability able to translate complex data and concepts into a logical and structured fashion and articulate these concepts clearly and effectively
Excellent communication skills (written and verbal) with experience in presenting and influencing senior stakeholders both internally and externally
The interview process
Our interview process involves the below:
Initial introductory screening call
1st stage interview with hiring leaderinvolving a case study 1hr 30 minutes Microsoft Teams)
2nd stage interview with the director of the department 30 minutes Microsoft Teams)
As a Disability Confident employer were committed to ensuring our recruitment processes are fully inclusive what this means to you is if youre applying for a job with us youll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS please visit our inclusive business page on our careers website Diversity inclusion equality and fairness with Hastings Direct Hastings Direct Careers
Regrettably we are unable to offer sponsorship for this role.
Benefits: in addition to a competitive salary and 5k car allowance you will also receive
Flexible working we champion a flexible hybrid working approach please speak to your recruiter to discuss in more detail
Competitive bonus scheme all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing as a Band 4 colleague Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing as well as providing you with 4x your salary with our life assurance cover income protection at no extra cost and matched pension contributions up to 10 we are proud to provide you with an award winning package which includes discounts cashback free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme we have the thrive mental health app our colleague assistance programme available 24/7 our own inhouse mental health first aiders support groups and a dedicated team to make sure we are covering your needs
Theres more! 27 days annual leave bank holidays with the option to buy or sell one of your weeks access to our health care cash back plans dental plans discounted health assessments Cycle to work and tech schemes discounted and free onsite facilities social events throughout the year and much more .
Join us and youll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues customers company and community. As one of our colleagues youll be helping to drive our growth so in return well give you all the support training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job well deliver good outcomes for every customer helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
At Hastings Direct were committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.
Job posting end date:
Required Experience:
Manager
Employment Type
Full-Time
