Customer Service Specialist
Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Wastequip is looking to hire a CSS out of our Lakeland FL location. The Customer Service Specialist interacts with customers and ensures that they have a positive experience when conducting business with the company. They primarily field incoming telephone calls but occasionally meet facetoface with new and existing customers; the Customer Service Specialist focuses on making sure the customer has a highly satisfying experience both during and after the sale. Customer Service Specialists also may help customers with troubleshooting problems in the field.
Essential Duties and Responsibilities
- The primary focus of the customer service specialist (CSS) is to ensure that all customers needs and concerns are addressed satisfactorily and in a timely fashion.
- Provides general and technical information about products and services to current and potential customers.
- Takes product and service order information and determines charges based on a predetermined pricing and discount structure.
- Listens and responds to customer questions and concerns; in the event the CSS is not able to meet the customers needs refers the customer to the Customer Service Manager to resolve the situation.
- Records special details of transactions and makes notes on the customers account regarding special instructions and/or nonstandard orders (i.e. material used shipping instructions billing requests etc..
- May help to generate sales leads by making outbound telephone calls to current and potential customers.
- In the event a customer experiences a product failure in the field the CSS may provide basic troubleshooting assistance to resolve the issue.
- May attend trade shows customer open houses or other functions to help promote the companys products and brand image.
- Serves a communication bridge between the end user/customer and the production facility staff; resolves minor related issues if they arise.
- Performs other duties as designated by the Customer Service Manager.
- No Supervisory responsibilities are generally required for this position.
Education and Experience
- High school or equivalent required.
- Completion of an associate or bachelors degree in business preferred.
- 23 years of previous sales/customer service experience is strongly preferred.
- Experience with Microsoft Office products and ERP systems.
Other Knowledge Skills or Abilities Required
- Must be able to maintain accurate records and perform basic mathematical operations.
- Must be able to operate a personal or laptop computer with emphasis on accurate 10Key numeric typing.
- Must be mechanically inclined.
- Must have excellent written and oral communication skills.
- Must be able to multitask and function effectively in a shared office/call center setting.
- Must be able to speak write and read English fluently; the ability to speak write and read Spanish fluently is a plus.
Behaviors
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
Required Experience:
Unclear Seniority
Employment Type
Full-Time
