Senior Community Support Associate
Senior Community Support Associate
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Job Description
Role: Senior Community Support Associate
Reports To: Brooke England Lee Chief of Staff and Director Impact Community
Location: London
Compensation Range: 5055k plus 10 discretionary bonus.
Workplace Type: We ask all employees to work a hybrid schedule with a minimum 2x/week in their local office plus 1 Friday per month. We welcome employees to utilize office space more than that where possible.
The Role
We are seeking a Senior Community Support Associate to join our Impact Community team at World 50 Group. This critical role will focus on driving engagement adoption and success within a community of senior executives leading Inclusion & Opportunity initiatives across global organisations. You will manage community communications analyse engagement data and work with crossfunctional teams to ensure the success of our initiatives including the Impact Awards.
Responsibilities
- Community Engagement: Manage and enhance communications for the Impact Community using tools like the World 50 app website and direct member engagement initiatives.
- Marketing Support: Collaborate on marketing strategies to boost member engagement award submissions event attendance and crosssell opportunities.
- Email Campaigns & Newsletters: Craft and execute impactful email campaigns newsletters and other communications that resonate with our executive audience.
- DataDriven Insights: Analyse community engagement data to understand member behaviours identify growth opportunities and recommend strategies to improve retention and success.
- CrossDepartment Collaboration: Partner with internal teams (Content Sales Marketing Digital) to ensure seamless of community initiatives and to support organisational goals.
- Event Support: Coordinate and support the planning and of community calls events and registration processes.
- CRM Management: Maintain accurate member activity records within the CRM (Salesforce or similar) to track engagement and performance.
- Creative Contributions: Drive innovative ideas to improve the member experience and promote community growth.
Key Skills & Qualifications:
- Passion: Strong interest in inclusion and belonging and a commitment to promoting these values within senior leadership communities.
- Exceptional Communication: Excellent written and verbal communication skills with the ability to effectively engage with Clevel executives and diverse teams.
- Organisational Expertise: Superior organization timemanagement and prioritization skills to manage multiple projects and deadlines.
- Analytical Mindset: Ability to analyse data identify trends and provide actionable insights to improve member engagement and community success.
- CRM Experience: Familiarity with CRM platforms (Salesforce preferred) to track and analyse member interactions and data.
- Collaborative Spirit: A proactive team player with the ability to manage small work streams across multiple departments ensuring smooth communication and progress.
- Adaptable & ResultsDriven: Ability to quickly adapt to changing environments and focus on achieving measurable results.
Education/Experience
- Bachelors degree (preferred).
- 3 years of professional experience particularly in clientfacing or community management roles.
- Experience with CRM tools particularly Salesforce is a plus.
- Experience establishing and maintaining best practice processes.
Company Overview
As a purposedriven company we are committed to fostering an inclusive diverse and equitable environment that accelerates the success of our members and their organisations. We believe in the power of diverse backgrounds and experiences to make us stronger. Our team is dedicated to creating a community where everyone can thrive.
Why World 50 Group
We offer a wide range of benefits find out more here.
- Impactful Work: Play a pivotal role in shaping the future of inclusion among top global executives.
- Diverse & Inclusive Culture: Be part of a team that celebrates diversity and fosters an inclusive environment where everyone can contribute and succeed.
- Collaborative Environment: Work alongside passionate and talented colleagues who share your drive for making a difference.
- Growth Opportunities: Access to professional development networking and the chance to grow within an innovative global organisation.
Required Experience:
Senior IC
Employment Type
Full-Time
