Process Manager
Process Manager
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Job Description
Looking for a workplace for the future
At Telenor you own your career. Here youll have the opportunity to make the most of your dreams and expertise while contributing to technological innovations that are barely even imagined today. Innovations that we know will change the map for how we communicate and live our connected lives in the future. Are you looking for a workplace where you can make a difference in what matters most relationships between people.
What you will do
As a Process Manager within our Broadband area youll play a key role in ensuring smooth and efficient customer journeys for our fixed broadband solutions including fiber and 5G broadband as well as related hardware and processes.
Your responsibility is to continuously optimize and improve our product processesfrom billing and incidents to customer move ensuring they work as planned while identifying opportunities for enhancement. Youll collaborate closely with both customers and customer care teams to enhance information flow simplify operations and drive change across the Broadband and crossproduct areas.
Your key responsibilities include:
Ensuring that product processes run smoothly and efficiently.
Identifying and driving process improvements to enhance customer experiences.
Contributing to longterm roadmaps for broadband products and processes.
Collaborating with customer care teams to ensure they understand and follow defined processes.
Developing a deep understanding of our broadband products and exploring new use cases to maximize is an exciting opportunity to work in a dynamic and fastpaced environment alongside talented colleagues at Telenor!
Who you are
We believe you are a customerfocused problem solver with a passion for improving processes. You have a strong drive to learn adapt and challenge the status quo to create the best possible customer experience. Your excellent communication skills and ability to collaborate make you an invaluable team player.
To succeed in this role we believe you have:
Experience in process management at a professional level.
Knowledge of the Swedish telecom ecosystem.
Strong analytical skills and the ability to see the bigger picture.
The ability to drive change both through structured project management and informal influence.
A flexible and adaptable mindset.
Fluency in Swedish and English both written and spoken.
A relevant academic background is a plus but we value experience and problemsolving skills even more.
Our promise to you
We are better together.
Here youll be part of a familylike and inclusive culture built on strong shared values and leadership that empowers you with both trust and confidence. We believe in enabling each other to act and make decisions while always having each others backs through ups and downs.
We support relationships and societies.
Telenor plays a vital role in the society giving your work a greater purpose. Every day we create value for millions of people and maintain a customerfirst approach where human relationships are at the heart of everything we do.
We make room for life.
Work from home up to two days a week where your role allows it. The rest of the time we create magic together at the office. You also get two givemeabreak days per year for extra time off and our flexible working hours help you balance your time. We also support you through every stage of life with our benefits package.
We invite you to a career in motion.
Your development is at the center of our culture. We dedicate at least 40 hours per year for you to deepen your expertise explore new areas and develop in your role. Through Telenor Academy and other learning initiatives youll have the tools and freedom to advance your career. When you want to broaden your horizons we are present throughout the Nordics.
Apply today!
Will you take the next step in your career with us We look forward to your application! We review applicants on an ongoing basis so dont waitreach out today.
If you would like to know more please contact KarlJohan Lundvist @.We do not evaluate CVs sent directly to us on email.
Good to know
According to Telenors policy we conduct background checks on the final candidate for all recruitments.
Required Experience:
Manager
Employment Type
Full-Time
