Account Manager

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters including Insurance Reinsurance Cyber Services Mortgage Origination and more.

Acrisure employs over 17000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation client centricity and an indomitable will to win.

Position Summary:
Brentwood Service Administrators a leading thirdparty administrator (TPA) specializing in workers compensation and liability claims is seeking a dedicated and dynamic Account Manager. This role is responsible for maintaining and enhancing client relationships overseeing new business implementations supporting the RFP coordination process and managing contract renewals. The ideal candidate will possess excellent communication skills a strong customer service orientation and the ability to work collaboratively across departments to ensure client satisfaction and business growth.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for assigned clients ensuring exceptional service and satisfaction.
• Build and maintain strong longlasting client relationships through regular communication and strategic planning.
• Address client inquiries and concerns promptly providing solutions that align with company capabilities and client needs.
• Conduct regular account reviews and performance evaluations with clients.

New Business Implementations:

• Oversee the onboarding process for new clients ensuring smooth and efficient implementation of services.
• Collaborate with internal teams including claims finance and IT to establish customized service plans.
• Develop and manage implementation timelines ensuring all milestones are met.
• Provide training and support to clients on systems and processes.

RFP Support:

• Assist the RFP coordinator in preparing responses to prospective client requests for proposals.
• Collaborate with internal departments to gather necessary data and documentation for proposal submissions.
• Ensure all RFP responses are completed accurately and within specified deadlines.
• Participate in proposal presentations and followup discussions with prospective clients.

Contract Renewal Process Management:

• Lead the contract renewal process including negotiations amendments and finalization of agreements.
• Work closely with legal and finance teams to ensure compliance with company policies and industry regulations.
• Conduct financial and service performance reviews to support renewal discussions.
• Identify opportunities for upselling additional services during the renewal process.

Qualifications:

• Bachelors degree in business administration risk management or a related field preferred.
• 3 years of experience in account management client services or a related role within the insurance or TPA industry.
• Strong knowledge of workers compensation and liability claims administration.
• Excellent interpersonal and communication skills both written and verbal.
• Proven ability to manage multiple projects and deadlines simultaneously.
• Proficiency in Microsoft Office Suite and CRM software.
• Strong analytical and problemsolving abilities.

Preferred Skills:

• Experience in TPA services and client implementation processes.
• Understanding of contract negotiation and management principles.
• Ability to work independently and collaboratively within a team environment.
• Familiarity with industry regulations and compliance requirements.

Benefits:

• Competitive salary and performancebased incentives.
• Comprehensive benefits package including health dental and vision insurance.
• 401(k) plan with company match.
• Professional development opportunities.
• Flexible work environment.

Join Brentwood Service Administrators and be part of a team dedicated to delivering toptier workers compensation and liability claims solutions to our valued clients. Apply today!