Resolution Champion Lateral Move
Resolution Champion Lateral Move
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£ 26409 - 32654
1 Vacancy
Job Description
#internal
Please note this vacancy is only available for Birmingham City Council employees that are under a S188 (Priority Movers and Lateral Movers).
Resolution Champion Lateral Move
Permanent
Grade
Consultation grade subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
This is an opportunity to join the Resolution Service within the Housing Solutions & Support Service as a GR3 Resolution Champion providing expert advice resolving enquires and investigating matters to a resolution.
The Resolution Service Team responds to enquires to the Housing Solutions & Support Service and provides support with service delivery complaints LGSCO legal matters and responds to subject access requests and FOIs. You will be holding a caseload of your own and delivering responses that provide solution or prevent risk of escalation.
To be successful in this role you will need to be is a customer focused a problem solver and ideally familiar with systems processes policies and procedures used by the Housing Solutions & Support Service with knowledge and experience of homelessness temporary accommodation housing allocations all under the relevant legislation and guidance.
This is a fastpaced environment; youll need to be able to work under pressure and work to strict deadlines. You will be highly motivated with excellent communication and organisational skills and the ability to manage a caseload often with conflicting priorities.
We have embraced new ways of working and the role will predominantly feature hybrid working offering a supportive environment and a level of flexibility allowing staff to take control of their work/life balance.
For any informal enquires contact
Please upload your uptodate CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached
A Disclosure and Barring Service (DBS) check will be undertaken.
Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.
We welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.
Job Description and PersonSpecification
We strive to advertise all roles for a minimum of two weeks. However due to high application volumes vacancies may close earlier than the stated deadline. We encourage you to submit your application without delay to ensure consideration.
Employment Type
Full-Time
